Using the SAML 2.0 standard, you can configure single sign-on (SSO) for a number of cloud apps. After you set up SSO, your users can use their Google Workspace credentials to sign in to an app using SSO.
Use SAML to set up SSO for Remedyforce
You must be signed in as a super administrator for this task.
Step 1: Set up Remedyforce as a SAML 2.0 service provider- Open an Incognito browser window, go to the Remedyforce sign-in page, and sign in with your Remedyforce administrator account.
- Go to Domain Management
My Domain,
- In the Subdomain field, enter a domain name of your choosing.
- Go to Security Controls
- Click Edit and check the SAML enabled box.
- Click New and complete the following steps:
- For Issuer, paste the Entity ID (your-domain-name.my.salesforce.com).
- For Identity provider Login URL, paste the SSO URL.
- For Entity ID, enter the Remedyforce domain name that you entered in step 3.
- Select HTTP Redirect.
- Copy and save the Login URL.
You need this detail to complete the setup in the Google Admin console.
- Click Save.
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Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
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In the Admin console, go to Menu
Apps
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Click Add app
- For Enter app name, enter Remedyforce.
- In the search results, point to Remedyforce and click Select.
- In the Google Identity Provider details window, click Continue.
- On the Service provider details page:
- For ACS URL, paste the login URL that you copied in Step 1.
- For Entity ID, replace {your-domain} with your Remedyforce subdomain name.
- Click Continue.
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(Optional) To map Google directory attributes to the corresponding app attributes, in the Attribute Mapping window:
- Click Add Mapping.
- Click Select field
- For App attributes, enter the corresponding app attribute.
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(Optional) To enter group names that are relevant for this app:
- For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
- Add additional groups as needed (maximum of 75 groups).
- For App attribute, enter the corresponding groups attribute name of the service provider.
Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.
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Click Finish.
Before you begin: To turn a service on or off for certain users, put their accounts in an organizational unit (to control access by department) or add them to an access group (to allow access for users across or within departments).
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Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
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In the Admin console, go to Menu
- Click Remedyforce.
- Click User access.
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To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.
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(Optional) To turn a service on or off for an organizational unit:
- At the left, select the organizational unit.
- To change the Service status, select On or Off.
- Choose one:
- If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
- If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
Note: Learn more about organizational structure.
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(Optional) To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access.
- Ensure that your Remedyforce user account email domains match the primary domain of your organization’s managed Google Account.
Remedyforce supports both identity provider-initiated and service provider-initiated SSO.
Verify identity provider-initiated SSO
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Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
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In the Admin console, go to Menu
- Click Remedyforce.
- In the Remedyforce section, click Test SAML Login.
The app should open in a separate tab. If it doesn’t, troubleshoot the error message and try again. For details on troubleshooting, go to SAML app error messages.
Verify service provider-initiated SSO
- Close all browser windows.
- Go to https://your-domain-name.my.salesforce.com and replace your-domain-name with your Remedyforce domain name.
You should be redirected to the Google sign-in page. - Select your account and enter your password.
After your credentials are authenticated, the app should open.
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