InContact cloud app

Using the SAML 2.0 standard, you can configure single sign-on (SSO) for a number of cloud apps. After you set up SSO, your users can use their Google Workspace credentials to sign in to an app using SSO.

Use SAML to set up SSO for InContact

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You must be signed in as a super administrator for this task. Step 1: Set up Google as a SAML identity provider

Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
In the Admin console, go to Menu AppsWeb and mobile apps.
Click Add appSearch for apps.
For Enter app name, enter InContact.
In the search results, point to InContact and click Select.
In the Google Identity Provider details window, for Option 2: Copy the SSO URL, entity ID, and certificate:
1. Next to SSO URL, click Copy and save the URL.
2. Next to Certificate, click Download and save the certificate.
  You need these details to complete the setup in InContact.
Leave the Google Admin console open. You'll continue with the configuration in the Admin console after the setup steps in the app.

Step 2: Set up InContact as a SAML 2.0 service provider

Open an Incognito browser window, go to the InContact sign-in page, and sign in with your InContact administrator account.
Go to AccountAccount SettingsBusiness Units.
Select the business unit.
On the Federated Identity tab, click Edit.
In the Certificate Information section, click Choose File.
Select the certificate that you downloaded in Step 1 and click Open.
For Endpoint URL, paste the SSO URL that you copied in Step 1.
Copy and save the Assertion URL and Entity ID values.
You'll use these to finish SSO setup.
Go to AdminUsers.
Select a user to set up for SSO.
Go to SecurityFederated Identity.
Copy the user's email address in the Username field and paste it in to the Federated Identity field.
This email address is the user's identifying attribute, and it must match the information in the Admin console. Your users can sign in to InContact via SAML with this email address.
Click Save Changes.

Step 3: Finish SSO configuration in Admin console

Return to the Admin console browser tab.
In the Google Identity Provider details window, click Continue.
On the Service provider details page, do the following steps:
1. For ACS URL, paste the assertion URL that you copied in Step 2.
2. For Entity ID, paste the entity ID that you copied in Step 2.
Click Continue.
(Optional) To map Google directory attributes to the corresponding app attributes, in the Attribute Mapping window:
1. Click Add Mapping.
2. Click Select fieldselect a Google directory attribute.
3. For App attributes, enter the corresponding app attribute.
(Optional) To enter group names that are relevant for this app:
1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
2. Add additional groups as needed (maximum of 75 groups).
3. For App attribute, enter the corresponding groups attribute name of the service provider.
Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.
Click Finish.

Step 4: Turn on app for users

Before you begin: To turn a service on or off for certain users, put their accounts in an organizational unit (to control access by department) or add them to an access group (to allow access for users across or within departments).

Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
In the Admin console, go to Menu AppsWeb and mobile apps.
Click InContact.
Click User access.
To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.
(Optional) To turn a service on or off for an organizational unit:
1. At the left, select the organizational unit.
2. To change the Service status, select On or Off.
3. Choose one:
  - If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
  - If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
    Note: Learn more about organizational structure.
(Optional) To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access.
Ensure that your InContact user account email domains match the primary domain of your organization’s managed Google Account.

Step 5: Verify SSO is working

InContact supports both identity provider-initiated and service provider-initiated SSO.

Verify identity provider-initiated SSO

Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
In the Admin console, go to Menu AppsWeb and mobile apps.
Click InContact.
In the InContact section, click Test SAML Login.
The app should open in a separate tab. If it doesn’t, troubleshoot the error message and try again. For details on troubleshooting, go to SAML app error messages.

Verify service provider-initiated SSO

Close all browser windows.
Go to the InContact sign-in page and sign in with your InContact administrator account.
You should be redirected to the Google sign-in page.
Select your account and enter your password.

After your credentials are authenticated, the app should open.

_{Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.}

InContact cloud app

Use SAML to set up SSO for InContact

Verify identity provider-initiated SSO

Verify service provider-initiated SSO

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