This page is for administrators who manage groups for an organization. To manage groups for an account that ends in gmail.com, go to Google Groups help.
When users change their personal account information, you might see unexpected changes in group membership. For example, a member might disappear, or their email address might switch from an alternate to primary address.
For example, if you add a group member with the email address [email protected] (the alternate email address of the Gmail account [email protected]):
- When John Doe deletes the Google Account associated with [email protected], the alternate address, [email protected], disappears from the group.
- When John Doe removes [email protected] as the alternate email address for [email protected], [email protected] (the primary email address of the account) appears as a group member. Messages sent to the group are now delivered to [email protected], not to [email protected].
- If John Doe belonged to any groups using his alternate email address and you create a user account for him using that address, he retains membership in his groups, but it appears with his primary address. Messages to the group are delivered to [email protected], not [email protected].
Investigate email removals or replacements
The way Google Groups manages memberships through accounts doesn’t affect members without associated Google Accounts. For them, only administrators or managers of Google Workspace organizations can change their group memberships.
To review changes to groups, use the Groups audit log.
Investigate group type
Membership in dynamic groups is based on a membership query you or another administrator sets up. If the query changes, membership in the group changes automatically. If a member's profile changes so they no longer meet the conditions for a dynamic group’s query, the system automatically removes them from the group.
For more details, visit Manage membership automatically with dynamic groups.
Still need help?
Contact Google Workspace support.
