Using the SAML 2.0 standard, you can configure single sign-on (SSO) for a number of cloud apps. After you set up SSO, your users can use their Google Workspace credentials to sign in to an app using SSO.
Use SAML to set up SSO for Drift
You must be signed in as a super administrator for this task.
Step 1: Set up Google as a SAML identity provider-
Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
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In the Admin console, go to Menu
Apps
Web and mobile apps.
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Click Add app
- For Enter app name, enter Drift.
- In the search results, point to Drift and click Select.
- In the Google Identity Provider details window, download the identity provider metadata.
- Click Continue.
- On the Service provider details page, for Name ID Format, select Persistent.
- Click Continue.
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(Optional) To map Google directory attributes to the corresponding app attributes, in the Attribute Mapping window:
- Click Add Mapping.
- Click Select field
- For App attributes, enter the corresponding app attribute.
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(Optional) To enter group names that are relevant for this app:
- For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
- Add additional groups as needed (maximum of 75 groups).
- For App attribute, enter the corresponding groups attribute name of the service provider.
Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.
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Click Finish.
- Open an Incognito browser window, go to the Drift sign-in page, and sign in with your Drift administrator account.
- Click Settings
- For Set up SSO domains, add your organization’s domain and then click Add domain.
- Next to the new domain, click Verify and choose HTTPS or DNS as a verification method.
This step ensures that all users who sign in to Drift with an email address in your domain are redirected to sign in using their Google email address. - Follow the steps to complete domain verification using HTTPS or DNS and then click Verify Domain.
- For Upload Identity Provider metadata file, drag (or choose) the identity provider metadata file that you downloaded in Step 1.
The Identity Provider Entity ID, SAML Redirect Endpoint, and Identity Provider Public Key fields automatically populate. - Click Enable SAML.
- (Optional) Turn on Require signed assertions or SAML request signing as additional security features.
Before you begin: To turn a service on or off for certain users, put their accounts in an organizational unit (to control access by department) or add them to an access group (to allow access for users across or within departments).
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Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
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In the Admin console, go to Menu
- Click Drift.
- Click User access.
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To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.
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(Optional) To turn a service on or off for an organizational unit:
- At the left, select the organizational unit.
- To change the Service status, select On or Off.
- Choose one:
- If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
- If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
Note: Learn more about organizational structure.
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(Optional) To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access.
- Ensure that your Drift user account email domains match the primary domain of your organization’s managed Google Account.
Drift supports both identity provider-initiated and service provider-initiated SSO.
Verify identity provider-initiated SSO
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Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
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In the Admin console, go to Menu
- Click Drift.
- In the Drift section, click Test SAML Login.
The app should open in a separate tab. If it doesn’t, troubleshoot the error message and try again.For details on troubleshooting, go to SAML app error messages.
Verify service provider-initiated SSO
- Close all browser windows.
- Go to the Drift sign-in page and sign in with your Drift administrator account.
You should be automatically redirected to the Google sign-in page. - Select your account and enter your password.
After your credentials are authenticated, the app should open.
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