In this article:
- Why haven't I received my PIN mail?
- What is a valid payments address?
- My address verification failed, what should I do?
- I haven’t passed address verification after 4 months and my ads are not showing now. What should I do?
- I requested multiple PINs, should I wait for the latest PIN number?
Why haven't I received my PIN mail?
There are several reasons why you might not have received your PIN yet:
| Possible reason |
What to check |
How to resolve |
|---|
| You haven't verified your identity. | Have you submitted your ID for verification? | If not, go to the Payments, and then Verification tab and submit it. Your PIN will only be sent after you successfully verify your identity. |
| Your account hasn't reached the verification threshold. | Is there a PIN notification displayed on your AdMob homepage? | If not, wait until your new account balance reaches the verification threshold. |
| Your payments address is invalid because it has been associated with fraudulent activity. | Is there an address notification displayed on your Payments, and then Verification tab? | Update your payments address to a different one. After your new address is verified, request your PIN. |
|
You haven't waited for 3 weeks since your last PIN request. PIN mails are sent via international standard mail and can take up to 3 weeks to reach you. |
Has it been 3 weeks since your PIN was sent? Check the Payments, and then Verification tab to find out when your PIN was generated. |
If not, wait for at least 3 weeks for your PIN to arrive. If you still haven't received your PIN after 3 weeks, you can request a replacement PIN. Tip: Your replacement PIN will be an exact duplicate of the original PIN. You can enter any of the PINs that you receive, regardless of which one arrives first.
|
| Your payments address is not valid for standard mail delivery. | Have you received standard mail at the payments address in your AdMob account? |
If not, change your payments address to one that can receive standard mail. After you've updated your address, wait 3 weeks from the date the last PIN was mailed to you, then request a replacement PIN be sent to your updated address. |
What is a valid payments address?
A valid payments address is one that can receive standard mail. Here's an example of a standard address format you can follow:
- Address 1: house or block number, street name, neighborhood/district name, city name
- Address 2 (if applicable): unit number, floor number, building name
- Postal code: postcode, ZIP code
My address verification failed, what should I do?
If you enter your PIN incorrectly 3 times, you will fail the address verification and your account will stop showing ads. To reset your PIN verification limit, request a replacement PIN.
I haven’t passed address verification after 4 months and my ads are not showing now. What should I do?
If you haven't verified your address after 4 months, we'll stop showing ads on your pages. To extend your address verification timeline, please contact us.
I requested multiple PINs, should I wait for the latest PIN number?
Google generates a unique 6-digit PIN for each account. Your replacement PIN will be a duplicate of the original. If the original PIN arrives first, you may use it.