Notification

Get personalized optimization tips, understand your account health and set up completion on the improved "My AdMob page".

App and account appeals

Google Play policy restriction: Disabled app

If your app is removed from the Google Play store for a violation of Play Policies, Google will restrict ad serving for that app until you resolve your issues with the Google Play store and your app has been reinstated.

Appeal process

For Google Play policy violations, you’ll be notified in the AdMob Policy center and via email. You can review the apps that have violations in the Policy center of your AdMob account and in the email.

If you missed this email, try searching the inbox of the email address associated with your Google Play/AdMob accounts for emails from [email protected]. Check your email account's spam filter to make sure the email wasn't mistakenly flagged as spam.

Please carefully review the description of the violation and review what steps, if any, you can take to fix the issue on the Play Console Help Center

Once you’ve fixed the violation, you must initiate the appeals process on the Play Console Help Center; email replies back to the original notification are not reviewed.

If the Google Play policy team reinstates your app, the restriction for Google Play policy will be removed. If the app doesn’t have other violations, ad serving will be automatically re-enabled. No further action is needed. 

It can take up to 2-3 days after your app reappears in the Google Play store for ad serving to be re-enabled.

Troubleshooter

Resources

Contact form(s)

Was this helpful?

How can we improve it?
true
Show your support to promote DEI in Gaming by turning intentions into action!

Check out the newly launched Diversity in Gaming website, where you can find video stories and written pledges from global gaming developers. This campaign centers on 3 pillars: diverse teams, diverse games and diverse audiences showing how diversity is not just good for gamers, but for business as well. Show your support by taking the pledge to promote DEI in Gaming and share it on social!

Learn More

Search
Clear search
Close search
Google apps
Main menu
799353902566291477
true
Search Help Center
true
true
true
true
true
73175
false
false