Device location is unavailable
Find My Device may be unable to locate your device if:
- It doesn’t have power or has been turned off.
- It doesn’t have cellular and Wi-Fi connectivity.
- This could be due to poor signal strength or the device's location.
- The device's SIM card may have been removed.
- It was damaged.
- It was put in Airplane mode or Wi-Fi was turned off.
Get help from a friend
- On another device, like a friend’s phone, sign in to Find My Device.
- You can either do this with Guest Mode on a friend’s device or on the web.
- Select the device.
- Tap Mark as lost.
- If the device comes online: You can either select Secure Device or Erase device.
- If you believe your device can’t be found: Contact your mobile provider, if possible, to have the device deactivated.
- You may need your IMEI number. Learn how to find your Android device’s IMEI number.
Can’t access location
Find My Device says “Sync recent location”Find My Device may be unable to access the recent location of a device or accessory due to location encryption being out of sync.
- Tap Find My Device
.
- Select the device you want to find.
- Tap Sync recent location.
- For your security, to show the most recent location of your device, you may be asked to enter the screen lock of one of your Android devices, or to sign in to your Google Account.
- Usually, the “Sync recent location” message disappears and you receive a recent location for the device or accessory if it’s available.
- If you receive the message, “Can’t sync location,” follow the instructions below for “If your recent location didn’t sync.”
- On the Android device where you received the “Can’t sync location” message, check for an “Account action required” notification.
- Under the ”Account action required” notification, tap Account action required.
- Follow the on-screen instructions.
- Go back to Find my Device
- Refresh your device list.
- If you still find “Sync recent location:”
- Tap Sync recent location.
- Sign in or enter your screen lock if asked.
- If you still find “Sync recent location:”
If the Android device status is still “Can’t access location:”
- Access the Android device where you received the “Can’t sync location” message.
- Go to Settings.
- Tap Google
All Services (if tabs exist)
- Tap Find My Device
- Note the current setting that is selected so that you can reactivate it.
- To temporarily turn off offline finding, tap Off.
- To re-initialize set-up of your device, tap on the originally selected setting noted in step 5, such as With network in high-traffic areas.
- You may be asked to sign in or enter the screen lock of one of your Android devices.
- Go back to Find My Device
- Refresh your device list.
- If you still find “Sync recent location:”
- Tap Sync recent location.
- Sign in or enter your screen lock if asked.
- If you still find “Sync recent location:”
All Services (if tabs exist) Instructions for Android 8.0 and below
For Android 8.0 and below,
- On your device, open Settings.
- Tap Google
- Tap Find My Device.
- Turn Store recent location off.
- Turn Store recent location on.
- When “Store recent location” is on, your account stores your encrypted recent locations so you can find offline devices and accessories.
- Factory reset your accessory with the manufacturer’s instructions.
- Reconnect the accessory to your Android device.
- Go back to Find My Device
- Reload your device list.
Accessory or device out of sync
If you get an email that one of your accessories or devices is out of sync and can’t be found with the Find My Device app:
- On an Android device signed in to your Google Account, open Find My Device
- From the device list, select the device or accessory mentioned in the email.
- Tap Sync recent location.
- Follow the on-screen instructions.
Tip: If you don’t have a device connected to the shared Google Account, the problem should automatically resolve when you connect an Android device to your lost device’s account.
Locate devices in lower traffic-areas
To prioritize your safety, Google’s Find My Device uses multi-layered protections. For example, one of these protections is “aggregation by default” and is a key difference of the Find My Device network compared to other finding networks. However, this may sometimes affect detection of Bluetooth trackers, especially in low-traffic areas.
If you want the Find My Device network to help you find your lost items in lower-traffic areas, you can opt in to sharing location info through the network to help others find lost items, even when your device is the only one that has detected and shared a location for the item. People who turn on this option help each other find items in both higher-traffic and lower-traffic areas. This option may help you find your lost items more quickly.
You can control how your Android device participates in the network at any time when you visit “Find your offline devices” in the "Find My Device" settings and choose With network in all areas. As more people opt into “With network in all areas,” the Find My Device network’s ability to find lost items in lower-traffic areas will continue to improve. Control how you participate in Find My Device.