Try the following steps if your phone:
- Freezes
- Stops responding
- Is stuck with the screen on
After each step, restart your phone to see if it fixed the issue.
Restart your phone
If your phone is frozen with the screen on, hold down the power button for about 30 seconds to restart.
Troubleshoot your phone
Important: Settings can vary by phone. For more info, contact your device manufacturer.
- Open your phone's Settings app.
- Near the bottom, tap System Software update.
- If needed, first tap About phone or About tablet.
- When the update status appears on your screen, follow the steps.
On most phones, you can check how much storage you have available in the Settings app. Settings can vary by phone. For more info, contact your device manufacturer.
Troubleshoot apps on your phone
- Open the Google Play Store app .
- At the top right, tap the profile icon.
- Tap Manage apps & devices.
- Under "Updates available," choose to update all apps or a specific app.
- Open your phone's Settings app.
- Tap Apps See all apps.
- Tap the app Force stop OK.
Tip: To help identify which apps are causing problems, make a list of the apps you force stop.
Restart in safe mode
Important: Safe mode temporarily turns off all downloaded apps.
Restarting in safe mode varies by phone. To learn how to restart a phone in safe mode, visit your manufacturer's support site.
Check if the problem goes away
Check if the problem goes away. If it does, an app is likely causing your problem. Go to the next step. If the problem doesn't go away, skip to Advanced troubleshooting.
Restart your phone normally & check apps
- Restart your phone.
- One by one, remove recently downloaded apps. Learn how to delete apps.
- After each removal, restart your phone normally. See whether removing that app solved the problem.
- After you remove the app that caused the problem, you can add back the other apps that you removed. Learn how to reinstall apps.
Advanced troubleshooting
Tips:
- If your phone doesn't respond or stays blank, you can use the your phone's buttons to trigger a factory data reset.
- If an app that you downloaded caused the issue and you reinstall that app, the problem could come back.