Subscription, license and usage, and billing FAQ

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Subscription FAQ

What can I do at no cost?

Use basic app and automation features at no cost while building one or many app prototypes. Invite up to 10 test users at no cost to use your apps and share feedback.

See Use AppSheet for free (prototype and personal use).

How long do I have to test features?

As long as you'd like. We encourage you to try out all the features of the platform in the prototype phase for one or multiple apps.

When your app has completed the prototype testing phase and is ready to be deployed and shared with other users, you should purchase a subscription. See also How to choose a subscription.

Alternatively, you can configure your app for personal use.

Can I change my subscription at any time?

Yes, you can change your subscription or number of licenses at any time, even switch back to a free account if your app is not going to be in use for a certain period of time. Your charges are prorated. If a plan change lowers your charge, you will have a credit applied to your next monthly bill.

See the following sections:

Can I subscribe to multiple plans using the same AppSheet account?

Each AppSheet account has a single subscription. It's not possible to have some apps in an account associated with one subscription and other apps associated with a different subscription. To purchase multiple subscriptions, you can create additional AppSheet accounts—using different user accounts (such as, Google, Microsoft, etc.)—to add apps to a different subscription.

How does AppSheet distinguish between prototypes and deployed apps?

The Manage > Deploy page of the app editor lets you run a deployment check which will highlight any issues with the app. On this page, you can move an app between Deployed and Prototype states. See Deploy: The Essentials.

How do I monitor my app usage?

An overview of all your app usage is available in the My Account section of AppSheet, within the App Info tab. Detailed app usage is also available in the app editor in the Manage section within the Monitor tab of each app. See Monitor apps.

Does AppSheet "shut off" features unless I purchase a subscription?

No. We encourage you to try out all the features of the platform in the prototype phase, and build the ideal app for your needs.

Is AI-assisted app creation with Gemini available to me?
The General Availability (GA) release of Gemini in AppSheet is available to all AppSheet paid accounts, including Google Workspace customers with AppSheet Core and AppSheet Enterprise Plus, and individual accounts with AppSheet Publisher Pro, AppSheet Starter, AppSheet Core, and AppSheet Enterprise Plus. Gemini in AppSheet doesn't support data residency in a region other than the global region.
I'm a Google Workspace customer, what do I have access to?
Some Google Workspace subscriptions include access to AppSheet Core for creating and sharing applications within the organization, with options to upgrade to AppSheet Enterprise Plus for advanced integrations and admin governance features. See Manage AppSheet in your organization.
Is it possible to purchase AppSheet without purchasing Google Workspace
Yes, if you are using AppSheet for an individual account, then you can sign up for AppSheet Starter, Core, or Publisher Pro without a Google Workspace account.
If you are purchasing AppSheet Core or AppSheet Enterprise Plus individually or on behalf of your organization, you can sign up for Cloud Identity Free and then complete the purchase in the Google Admin console. Note that you will need to verify ownership of your domain to complete the purchase. See Purchase AppSheet Enterprise Plus without a Google Workspace account.

Licensing and usage FAQ

How does AppSheet count app users?

If your app requires users to sign in and a user allow list is provided, each email in the list is counted as an app user. If the app doesn't require sign-in, AppSheet counts every device that launches the app as a separate user. Each signed-in user can use the app on as many as five devices. For example, a user with the email [email protected] uses an AppSheet app that requires sign-in. When Jane uses the app on her smartphone, desktop, and tablet, it still counts as one user. If the app didn't require sign-in, then it would count as three distinct 'guest' users.

This means that, even if you're the app creator, if you're also an app user of the app that you made, you count as one user. For example, if you have yourself and five other users of your app, you would need to count it as six separate users.

When does AppSheet define a user?

There are two types of users: signed-in users and guest/external users. AppSheet will count unique individuals that have signed in across all apps in your account as signed-in users. Users that are not signed in are counted as guest users. That means that if an employee opens an app that does not require sign in on two devices, AppSheet will count two guest users rather than one.

Note that while guest users are typically counted by device, a new guest user could be generated anytime someone opens your app based on their device settings. You need to purchase the number of licenses equal to the total number of users (signed-in and guest/external) you plan to have.

Where can I see and understand my app usage?
The Manage > Monitor pane in the app editor shows the usage statistics for one specific app. In your My account > App Info pane, you can also see a summary of app usage across all of your apps. 

Billing FAQ

Is there a discount for non-profits?
Yes, we offer discounts for educational and non-profit organizations with verification of tax-exempt status.
Why was my credit card payment declined?

If you reside outside the United States, your payment may have been declined because your bank blocks foreign charges. Check with the bank that issued the card.

Can I pay using a 3D Secure-enabled credit card?
Yes, but you must ensure that your browser allows popups as you'll be prompted to complete an additional verification step when paying.
Can I pay by bank draft?

We encourage you to pay using a credit card. However, if need to pay by bank draft, contact AppSheet Sales for assistance.

Where can I see my invoices?
For AppSheet Enterprise plans, contact your AppSheet Sales representative directly for specific invoicing procedures.

If you are a Google Workspace customer, your admin can manage billing through the Google Admin console.

If you have an individual account, monthly subscriptions are automatically invoiced, and transaction history is available in the Billing tab of the My Account page. See Manage the subscription, licenses, and billing for an individual account.

How often does AppSheet bill subscribers?

Billing is based on your plan and will either occur monthly or annually.

Does AppSheet prorate charges when changes are made midway through a billing cycle?

Yes, changes to your subscription or license count take effect immediately. The value of the prior subscription for the remainder of the month is applied as "Unused time" credit to the next invoice, and a new prorated charge for the new plan is added for the remainder of the month. As a result, the next invoice will contain two line-items for each change made during the prior billing period.

Does AppSheet automatically charge based on usage?

No, we only charge exactly what you ask us to charge. We do not automatically add charges based on usage. Our usage reporting and account alerting is information that helps you choose the appropriate subscription.

What happens if my app usage temporarily exceeds the plan limits or I am temporarily on the wrong plan?

You will see an account alert and may receive email reminders to update your subscription. However, your apps will continue to run without interruption. AppSheet only blocks functionality in very rare cases (such as, continued payment failures or egregious violation of license counts). See How to determine if a subscription upgrade is required.

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