Find answers to your pricing questions in the following categories:
Subscription FAQ
Use basic app and automation features at no cost while building one or many app prototypes. Invite up to 10 test users at no cost to use your apps and share feedback.
As long as you'd like. We encourage you to try out all the features of the platform in the prototype phase for one or multiple apps.
When your app has completed the prototype testing phase and is ready to be deployed and shared with other users, you should purchase a subscription. See also How to choose a subscription.
Alternatively, you can configure your app for personal use.
Yes, you can change your subscription or number of licenses at any time, even switch back to a free account if your app is not going to be in use for a certain period of time. Your charges are prorated. If a plan change lowers your charge, you will have a credit applied to your next monthly bill.
See the following sections:
- How to determine if a subscription upgrade is required
- Individual account: Manage the subscription, licenses, and billing for an individual account
- Google Workspace admins: Downgrade your AppSheet subscription
Each AppSheet account has a single subscription. It's not possible to have some apps in an account associated with one subscription and other apps associated with a different subscription. To purchase multiple subscriptions, you can create additional AppSheet accounts—using different user accounts (such as, Google, Microsoft, etc.)—to add apps to a different subscription.
The Manage > Deploy page of the app editor lets you run a deployment check which will highlight any issues with the app. On this page, you can move an app between Deployed and Prototype states. See Deploy: The Essentials.
An overview of all your app usage is available in the My Account section of AppSheet, within the App Info tab. Detailed app usage is also available in the app editor in the Manage section within the Monitor tab of each app. See Monitor apps.
No. We encourage you to try out all the features of the platform in the prototype phase, and build the ideal app for your needs.
Licensing and usage FAQ
If your app requires users to sign in and a user allow list is provided, each email in the list is counted as an app user. If the app doesn't require sign-in, AppSheet counts every device that launches the app as a separate user. Each signed-in user can use the app on as many as five devices. For example, a user with the email [email protected] uses an AppSheet app that requires sign-in. When Jane uses the app on her smartphone, desktop, and tablet, it still counts as one user. If the app didn't require sign-in, then it would count as three distinct 'guest' users.
This means that, even if you're the app creator, if you're also an app user of the app that you made, you count as one user. For example, if you have yourself and five other users of your app, you would need to count it as six separate users.
There are two types of users: signed-in users and guest/external users. AppSheet will count unique individuals that have signed in across all apps in your account as signed-in users. Users that are not signed in are counted as guest users. That means that if an employee opens an app that does not require sign in on two devices, AppSheet will count two guest users rather than one.
Note that while guest users are typically counted by device, a new guest user could be generated anytime someone opens your app based on their device settings. You need to purchase the number of licenses equal to the total number of users (signed-in and guest/external) you plan to have.
Billing FAQ
If you reside outside the United States, your payment may have been declined because your bank blocks foreign charges. Check with the bank that issued the card.
We encourage you to pay using a credit card. However, if need to pay by bank draft, contact AppSheet Sales for assistance.
If you are a Google Workspace customer, your admin can manage billing through the Google Admin console.
If you have an individual account, monthly subscriptions are automatically invoiced, and transaction history is available in the Billing tab of the My Account page. See Manage the subscription, licenses, and billing for an individual account.
Billing is based on your plan and will either occur monthly or annually.
Yes, changes to your subscription or license count take effect immediately. The value of the prior subscription for the remainder of the month is applied as "Unused time" credit to the next invoice, and a new prorated charge for the new plan is added for the remainder of the month. As a result, the next invoice will contain two line-items for each change made during the prior billing period.
No, we only charge exactly what you ask us to charge. We do not automatically add charges based on usage. Our usage reporting and account alerting is information that helps you choose the appropriate subscription.
You will see an account alert and may receive email reminders to update your subscription. However, your apps will continue to run without interruption. AppSheet only blocks functionality in very rare cases (such as, continued payment failures or egregious violation of license counts). See How to determine if a subscription upgrade is required.