If you get a Google Chat error on your computer, there are some ways you can try to fix the issue.
Errors may include:
- 'Unable to load Chat'.
- 'Trying to connect to Chat'.
- 'Can't connect to chat'.
- 'Unable to load the list of spaces. Try again in a moment'.
Some extensions and apps might block Google Chat from loading. To fix this issue, you can:
- Uninstall active extensions.
- Learn how to uninstall active extensions on Chrome. If you don't use Chrome, visit the support site for your browser to learn how to uninstall extensions.
- Uninstall active apps.
- Learn how to uninstall active apps on Chrome. If you don't use Chrome, visit the support site for your browser to learn how to uninstall apps.
- Browse privately to avoid the use of extensions.
- Learn how to load Google Chat in an incognito browser on Chrome. If you don't use Chrome, visit the support site for your browser to learn how to browse privately.
Tip: Anti-virus software may prevent Google Chat from loading.
Make sure that your browser doesn't block these sites:
- chat.google.com
- mail.google.com/chat
- mail.google.com/sync
- chat.google.com/u/0/webchannel/register
Learn how to change site permissions on Chrome. If you don't use Chrome, visit the support site for your browser to learn how to change site permissions.
Make sure that you have an Internet connection.
Make sure that these domains aren't blocked by your network administrator:
- chat.google.com
- mail.google.com/chat
- mail.google.com/sync
Make sure that you are using a supported browser. Chat in Gmail isn't supported in mobile browsers or Internet Explorer. You can also download apps for:
To refresh a tab or window, select an option: