I’m not getting Google Chat notifications

If you don’t get notifications, check your Google Chat notification settings. Learn how to turn Google Chat notifications on or off.

If you don’t get any Google Chat notifications on your computer, you may need to update settings on your computer’s operating system or in your browser.

You can also update settings in Google Chat to resolve notification issues if you:

Allow notifications in your computer’s operating system
  • Each computer operating system has different steps to turn on notifications. For more info, go to your operating system’s online help.
  • Some computer operating systems have settings that mute notifications. If you don’t get Google Chat notifications, go to your operating system’s online help and make sure notifications aren’t muted.
Allow Google Chat notifications in your browser

To allow Google Chat notifications in Google Chrome

  1. On your computer, open Chrome Chrome.
  2. At the top right, click Customize and control Google Chrome and then Settings .
  3. On the left, click Privacy and security and then Site Settings .
  4. Scroll to Permissions and then select Notifications .
  5. Find “https://mail.google.com:443.”
  6. Follow the steps listed in the table below under "Steps to turn on notification permissions."

Location of Gmail entry (https://mail.google.com:443)

Steps to turn on notification permissions

Not listed under “Customized Behaviors”

1. Next to “Allowed to send notifications,” click Add.

2. Enter the address: https://mail.google.com:443.

3. Click Add.

Listed under “Not allowed to send notifications”

1. Turn on permission to send notifications.

2. On the right, click More actions .

3. Click Allow.

Listed under “Allowed to send notifications”

Notification permissions are turned on already.

Tip: By default, browsers disable auto-playing audio. To change the settings to allow audio:

  1. Click https://mail.google.com:443.
  2. Under “Permissions,” next to Sound , click the dropdown box.
  3. Select Allow.

Allow Google Chat notifications in other browsers

Each browser has different steps to turn on notifications. For more info, go to your browser’s online help.

Occasionally not receiving notifications
If you occasionally miss Google Chat notifications, follow these steps.

Close the mobile app

Close the Google Chat or Gmail mobile app. When an app is open, notifications appear there. Notifications don’t appear when you’re:

Find out where you get notifications

Check where you receive notifications. 

If you’re using chat.google.com:

  1. On your computer, go to Google Chat.
  2. At the top right, click Settings
  3. Under "Desktop notifications," check if the "Show an example" option shows. 
    • If you can find “Show an example,” you get Google Chat web notifications at chat.google.com. 
    • If you can’t find “Show an example,” you get Google Chat notifications in another browser tab or in the Chat app itself. 

If you’re using Gmail:

  1. On your computer, open Gmail.
  2. At the top right, click Settings  and then See all settings.
  3. At the top, click the Chat and Meet tab.

Go to Chat and Meet settings

  1. Next to "Chat notifications settings," click Manage chat settings.
  2. Under "Desktop notifications," check if the "Show an example" option shows.
    • If you can find “Show an example,” you get Google Chat web notifications in Gmail. 
    • If you can’t find “Show an example,” you get Google Chat notifications in another browser tab or in the Chat app itself.
No notifications for a specific space or group conversation

Make sure notifications are turned on for spaces grouped by topic or group conversation. Learn how to customize notifications for a space grouped by topic or group conversation.

Make sure notifications are turned on for spaces with in-line threading. Learn how to manage thread notifications in a space with in-line threading.

Tip: Notification settings for spaces and group conversations are the same in the web and mobile versions of Google Chat. If you change notification settings for a space or group conversation on the web, the same settings apply on your mobile app.
No notifications for a specific 1:1 conversation

Make sure notifications are turned on for the conversation. Learn how to turn on notifications for a specific 1:1 conversation.

Tip: Notification settings for a 1:1 conversation are the same in the web and mobile versions of Google Chat. If you change notification settings for a conversation on the web, the same settings apply on your mobile app.

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