Data processor mode is currently only available for users on managed ChromeOS devices in these countries.
Takeout Customer Data is a tool available for organizations that have switched over to data processor mode. This feature offers administrators a way to download relevant user-provided Customer Personal Data associated with a managed user and processed by Essential Services, to help fulfill their organizations’ data protection obligations, including compliance with Data Subject Access Requests.
When responding to a Data Subject Access Request, administrators should utilize both the Download Service Data and Takeout Customer Data tools, to retrieve all relevant personal data.
Permissions to access this feature
Takeout Customer Data provides administrators the ability to search and download a user’s Customer Personal Data. Only the Super Administrator has access to the Takeout Customer Data tool.
How to Takeout Customer Data
- Log in to the Google Admin console
- Go to Devices
Chrome
- Click Takeout Customer Data
- Administrators can search by user email address to select the user(s) whose Customer Personal Data they wish to download
By downloading a managed user’s Customer Personal Data, organizations are provided with all relevant user-provided personal data associated with that user, processed by Essential Services while in data processor mode. Organizations should consider how to review and redact the downloaded data consistent with applicable legal and other requirements in your jurisdiction.
Administrators can use the separate Download Service Data tool to download a user’s Service Data.
Terms and definitions
- Personal data has the meaning given to it in the GDPR, and includes both Customer Personal Data and Service Data.
- Customer Personal Data refers to personal data contained within Customer Data. Customer Data is the data provided to Google by or on behalf of customers or their managed end users through the Essential Services, and/or received via the Essential Services by customers or their managed end users.
- Service Data refers to personal data that Google collects or generates during the provision of Essential Services to customers.
Data available for download with this tool
The table below describes whether Customer Personal Data is processed by an Essential Service, and if it’s available for download using the Takeout Customer Data tool.
| Essential Services | Covered by the tool | Notes |
|---|---|---|
| Accessibility—Image Annotation | N | This service does not process personal data |
| Accessibility—Text-to-Speech | N | This service does not process personal data |
| Accessibility—Speech-to-Text | N | This service does not process personal data |
| Application Platform Metrics | N | Personal data processed by this service is pseudonymized and not tied to an identifiable individual or device |
| Autofill (excluding payment information) | Y | Covered by Chrome Sync downloads |
| Calculator | N | Personal data processed by this service is pseudonymized and not tied to an identifiable individual or device |
| Camera app | N | Personal data processed by this service is pseudonymized and not tied to an identifiable individual or device |
| Canvas app | Y | — |
| Cast Moderator | Y | Covered by Chrome Sync downloads |
| Chrome Sync | Y | — |
| Chrome Update | N | Personal data processed by this service is pseudonymized and not tied to an identifiable individual or device |
| Chrome Variations | N | This service does not process personal data |
| Chromebook Recovery Utility | N | This service does not process personal data |
| Crash Report | N | Personal data processed by this service is pseudonymized and not tied to an identifiable individual or device |
| Cursive app | Y | — |
| Enrollment / Device Verification | N | This service does not process Customer Personal Data, only Service Data |
| Federated Analytics & Federated Learning | N | This service does not process personal data |
| Files app | Y | Covered by Google Drive Syncing downloads |
| Google Drive Syncing | Y | — |
| Kiosk Mode | N | This service does not process personal data |
| Location Services | N | Personal data processed by this service is not directly tied to authenticated users or identifiable devices |
| Managed Guest Sessions | N | This service does not process personal data |
| Password Leak Detection | Y | Covered by Chrome Sync downloads |
| Password Manager | Y | Covered by Chrome Sync downloads |
| Permission Suggestions | N | Personal data processed by this service is not directly tied to authenticated users or identifiable devices |
| Phone-as-a-Security-Key | N | This service does not process personal data |
| Policy Management | N | This service does not process personal data |
| Quick Answers - Translation | N | This service does not process personal data |
| Safe Browsing | N | Personal data processed by this service is pseudonymized and not tied to an identifiable individual or device |
| Safe Sites | N | Personal data processed by this service is pseudonymized and not tied to an identifiable individual or device |
| Screencast | Y | — |
| Spell Check (Basic) | N | This service does not process personal data |
| Spell Check (Enhanced) | N | This service does not process personal data |
| Time Services | N | Personal data processed by this service is not directly tied to authenticated users or identifiable devices |
| Translate | N | This service does not process personal data |
| User Metrics | N | Personal data processed by this service is pseudonymized and not tied to an identifiable individual or device |
| User & Device Reporting | N | — |
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