Here's who to contact for support for Chrome Enterprise. You can also troubleshoot your issue using our online tools. For complete information on Chrome Enterprise, see the help center.
Hardware supportFor hardware issues, contact the device manufacturer's repair center.
| Manufacturer | Region | Phone support | Support page |
|---|---|---|---|
| Acer | USA, Canada | 1-866-695-2237 | Read More |
| Japan | Read More | ||
| Global | Read More | ||
| ASUS | USA, Canada | 1-888-606-ASUS (606-2787) | Read More |
| Japan | Read More | ||
| Dell | Global | Read More | |
| Global | Read More | ||
| HP | USA, Canada | 1-800-334-5144 | Read More |
| Japan | Read More | ||
| Lenovo | US | 1-800-426-7378 | Read More |
| Global | Read More | ||
| Samsung | USA | 1-866-SAM-4-BIZ (726-4249) | |
| Canada | 1-800-749-0205 |
See What's supported? for a detailed list of what we support.
Phone support
Phone support is available for customers who have purchased upgrades for Chrome Services or who have a Google Workspace support PIN. Before you dial the number, please make sure you have your PIN ready.
Find your support PIN in the Google Admin console under Support > Contact support > Chrome browser and devices > Phone. Click Get Pin.
U.S. Toll Free: 1-877-355-5787
International: +1-646-257-4500
For hours of operation and supported language by country, see Google Workspace & Cloud Identity language support and hours of operation.
Google Cloud Support Center
To manage your organization's support cases online, you can open a support case in the Google Cloud Support Center. You can also Learn more about the Support Center.Tips for contacting support:
- Try to diagnose the device's issue by collecting logs and using Log Analyzer.
- Try to capture logs while reproducing a browser issue.
- Check the known enterprise issues list to see if Google is already addressing your issue. Receive updates on an issue by clicking the star next to the issue ID number. You can also check the Known issues.
If you did not purchase Chrome upgrades, see the Chromebook support options for consumers.
Administrators
- Google Cloud Communities Collaborate with other administrators and partners
- Chromium issues tracker—Browse open issues and feature requests
ChromeOS devices
- ChromeOS Log Analyzer—See How to collect ChromeOS device logs for information on how to use Log Analyzer.
Chrome browser
- Chrome Browser Deployment Guide—Learn the recommended deployment practices