You can remove unwanted pop-ups, fix network issues, and address other issues with Safety Reset without losing your local data and apps.
Important:
- When you use safety reset, it turns off extensions and resets your settings to safe defaults.
- If you use your Chromebook at work or school and you can’t reset it, ask your administrator for help.
- On your Chromebook, at the bottom right, select the time.
- Select Settings
.
- Under “Privacy and security,” next to “Remove unwanted pop-ups and fix network issues,” select Review.
- In the pop-up window, select Reset.
- Your screen can go black for a few seconds.
- On your screen, you’ll get a confirmation message “Your device is back to safety” and asks you to:
- Re-enable extensions
- Review network and input settings that were set to defaults
- Complete Google Account security checkup
- Select Done.
Tips:
- You can directly open the “Safety Reset” dialog box, use the keyboard shortcut Ctrl + Shift + Search + R.
- In “Settings” and “Launcher,” you can find the safety reset option when you search for keywords like:
- “Pop-up”
- “Malicious”
- “Ads”
- “Spam”
- “Virus”
- “Redirect”
- To guide you to safety reset, the feedback tool suggests help content when you provide feedback that includes terms like:
- “Pop-up”
- “Malicious”
- “Ads”
- “Spam”
- “Virus”
- “Redirect”
- Learn how to report a problem or submit feedback.
About Safety Reset
When you reset your Chromebook's network and input settings, this action will:
- Reset Chrome settings and Chrome shortcuts
- Disable extensions
- Delete cookies and other temporary site data
Your bookmarks, history, and saved passwords won't be affected. This won't change the sync settings but will sync the results, like disabled extensions and settings. It can also improve your user-experience on other synced browsers or Chromebooks.