Before you begin
Sync your contacts so they appear in Google Duo. You can turn this off at any time.
- On your device, open Settings.
- Search for Duo.
- Turn Contact permissions on or off.
Tip: You can also remove access to your Google Account contacts. If you remove your account, you won't be able to use certain features like using Google Duo on multiple devices.
Find contacts
You'll see someone in your contacts in Duo. If you use Google Duo on another device with the same Google Account, your contacts will sync across devices.
Note: Your contacts may not sync if your Google Account is through your work or school.
To find contacts on Duo for web
- On your computer, go to duo.google.com.
- In the search box, enter their name or phone number.
To find contacts on a Chromebook
- On your Chromebook, open Duo.
- Select Video call
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- You can select their name in the contacts list, or enter their name or phone number in the search box.
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To stop Google Duo from accessing your phone’s contacts, open your mobile device’s settings. Find Duo and turn off the contacts permission.
If you can't find someone in Duo
If you don't see a contact you're looking for, first check the following:
Duo for web
Make sure the person you want to call is in your contacts and has Duo. If this is true and you still can’t find them, let us know.
Chromebook
- On your Chromebook, make sure you have the most recent version of Duo. Download the latest version of Duo for Chrome OS.
- If the person you want to call is in your contacts and has Duo but you still can't find them, let us know.
Learn more about how to find and sync your contacts.
Invite someone to Google Duo
If one of your contacts isn't using Duo, you can use your Chromebook to invite them to download the app so you can make video calls with one another.
- On your Chromebook, open Duo.
- Tap Video call
- Look for the contact you want to invite, and tap Invite.
- Your default SMS app will open with a pre-loaded invitation message. Tap Send.
The recipient will get the message and can then download the app or reply directly to the notification.
Note: Right now, you can’t invite someone to Duo on Duo for web.