The Fiber Jack is the spot where GFiber internet enters your home. For most customers, it’s a small white box attached to the wall (you'll also have a separate wireless router that plugs into the Fiber Jack via an Ethernet cable). You can check out the following videos for more detailed instructions on how to find and reset your Fiber Jack.
Please note that if your Fiber Jack is offline or disconnected from your router, you’ll get a notification in the Google Fiber app and in your GFiber account (see below for a screenshot). You can fix it in your account or by following the steps below.
If your Fiber Jack has one light on the front
Light Status | Cause | Action |
---|---|---|
Solid red | Fiber Jack is powering up or trying to connect to the network. | Wait for the process to complete. If the LED light doesn't change to solid blue within two minutes, restart the device. |
Pulsing red | Fiber Jack is connecting to the network. | Wait for the process to complete. If the LED light doesn't advance to solid blue within two minutes, restart the device. |
Pulsing blue | Fiber Jack is upgrading its firmware. | Wait for the process to complete. Your service will continue to work during this time, but there may be a brief outage when the device restarts to complete the upgrade. (Firmware updates usually take place in the middle of the night). |
Solid blue | Fiber Jack is connected to the network and online. | No action required. |
No light | There's no power. |
If the device is fitted with a power cable, check the cable and the outlet to make sure it has power. If the device has no power cable, check the Ethernet cable connections and whether the router has power. |
If your Fiber Jack has four lights on the front
Light Status | Cause | Action |
---|---|---|
Solid green | Fiber Jack is powered on. | No action required. |
No light | The power is off. |
|
Light Status | Cause | Action |
---|---|---|
No light | No issues detected. |
No action required. |
Red light | Loss of signal. |
|
Light Status | Cause | Action |
---|---|---|
Pulsing green | Fiber Jack is starting up. | No action required. |
Solid green | Fiber Jack has successfully connected and authenticated. | No action required. |
No light or will not stop pulsing green | There’s no optical connection or Fiber Jack is ranged but not authenticated. |
|
Light Status | Cause | Action |
---|---|---|
Pulsing green | Traffic is passing successfully. | No action required. |
Solid green | A device is connected but not passing traffic. | No action required. |
No light | LAN Port is not connected to a device. | Make sure that the Ethernet cable is securely connected. |
If your Fiber Jack’s LED light is solid blue, or if the Power and Optical lights are solid green, it’s online. If you’re still having issues, you can continue on to troubleshoot your router.