Return a GFiber device

Follow the steps below to return your equipment to a FedEx Office store:

1. Request a Return Material Authorization (RMA) QR Code through the GFiber Returns QR Code Portal.
   • Fill in your information (name, email, address, and phone number), ensuring that it matches your GFiber account information.
   • You should receive an email that contains your QR Code within five minutes.
2. Bring your device(s) to any FedEx Office store — no box required. 
   • To find your nearest location, check the FedEx Office store locator.
3. Show your QR code to the store associate. 
   • The QR code can either be on your mobile device or printed on paper. The associate will scan the QR code, then pack and ship your return back to GFiber.
4. A return confirmation email will be sent from GFiber once your return has been processed. 

Follow the steps below to return your devices by self-shipping:

1. Request a Return Material Authorization (RMA) shipping label through the GFiber Returns Shipping Label Portal.
   • Fill in your information (name, email, address, and phone number), ensuring that it matches your GFiber account information.
     • If you can, include the device’s serial number on the form. If you can’t locate the serial number, you can still request a shipping label. 
   • You should receive an email with your shipping label attached within five minutes. You will have the option to print the label while on the portal site.
2. Box your device and attach the printed shipping label to the box.
   • Bring the packaged device(s) you’re returning to any authorized FedEx Drop Box location. If you don’t have packaging, you should be able to purchase what you need at a local FedEx store — to find the store closest to you, check out the FedEx store locator.
   • If you don’t have a printer, that’s no problem — just bring the packaged device(s) to any FedEx Office store along with the email that contains your shipping label and FedEx will print it for you. 
3. Give the store associate your packaged and labeled return(s).
4. A return confirmation email will be sent from GFiber once your return has been processed. 

If you live near a GFiber Space, you can drop in and return or exchange your equipment anytime during business hours:

1. Bring your device(s) to a GFiber Space — no box required.
   • To find your nearest location, choose the city/state that corresponds with your address (see the dropdown menus below for more details).
2. Give the device(s) to the GFiber Space team member.
3. A return confirmation email will be sent from GFiber once your return has been processed.