Restart or factory reset a GFiber device

Having issues with your internet connection? Follow the steps below to restart or reset your router and other devices.

Sometimes a Google Fiber device gets into a state that requires you to restart (also known as "power cycle") or perform a a factory reset. For example, your Fiber Jack, router, or Mesh Extender may have trouble coming back online after an outage or getting interrupted during a software update.

If you're having trouble with your internet connection, first try restarting your device by following the instructions below. If that doesn't work, you can then try to factory reset it.

You can also use the Google Fiber app to restart your router or restart your Mesh Extender.
If you have a Nest Wifi Pro or Google Wifi router, you can use the Google Home app for troubleshooting. Check out the Nest Help Center for more information.

Restart your router, Mesh Extender, Fiber Jack, or other device

To restart your device:

  1. Unplug its power cord 
  2. Wait at least 10 seconds
  3. Plug the power cord back in to the device
  4. Wait up to 5 minutes for the device to turn back on. Please refer to the table below to see what color lights to look for.
Model When fully restarted and online, the light will turn …
GFiber Wi-Fi 6E Router Solid green (Power and Internet lights)
GFiber Wi-Fi 6E Mesh Extender Solid green
Nest Wifi Pro 6E Solid white
Google Fiber Wi-Fi 6 Router Solid blue (Power and Internet lights)
Google Fiber Multi-Gig Router Solid blue (Power and Internet lights)
Google Fiber Wi-Fi 6 Mesh Extender Solid green, yellow, or red
Google Wifi Solid white
Google Fiber Network Box Solid blue
Google Fiber Phone Box Solid blue
Fiber Jack (one light) Solid blue
Fiber Jack (four lights) Solid green (Power and Optical lights)

Restarting usually solves most common issues. If restarting does not resolve the problem, please try to factory reset your device. You can also contact us at any time.

Factory reset your router, Mesh Extender, or other device

A factory reset will return your device to its original settings, which should resolve many configuration-related issues. Please note that your network settings won’t be reset, however. If you need to reset these settings — including Wi-Fi network name (SSID) and password — please see Reset your network settings with the Google Fiber app.

The reset button is typically found on the back or base of your GFiber device. Follow the instructions below to factory reset your specific device.

Wi-Fi 6E Router

 First, make sure the router is on. Then: 

  1. Use a pen or an unfolded paperclip to push the Reset button on the base of the router for at least 10 seconds. The power light on the front of the router will blink red. Release the Reset button.
  2. The router will restart and apply the factory default settings. Wait for the Power and Internet lights to turn solid green. (Please DO NOT unplug the router while the lights are blinking.)

The underside of the GFiber Wi-Fi 6E Router (GR6EXX0C). The Reset button is a small red circle near the left side.

Wi-Fi 6E Mesh Extender

 First, make sure the Wi-Fi 6E Mesh Extender is on. Then:

  1. Use a pen or an unfolded paper clip to push the Reset button on the base of the Wi-Fi 6E Mesh Extender for at least 10 seconds to reset it to factory default settings.
  2. The Wi-Fi 6E Mesh Extender will restart and apply the factory default settings. You’ll need to pair it again with the Wi-Fi 6E Router after performing a factory reset.

The underside of the GFiber Wi-Fi 6E Mesh Extender (GE6E220C). The Reset button is a small red circle in the lower-left quadrant.

Wi-Fi 6 Router

 First, make sure the router is on. Then: 

  1. Use a pen or an unfolded paperclip to push the Reset button on the back of the router for at least 10 seconds, and then release it.
  2. The router will restart and apply the factory default settings.

The back of the Google Fiber Wi-Fi 6 Router (GRAX210T). The Reset pinhole, near the bottom left edge of the device, is circled in red.

Multi-Gig Wi-Fi 6 Router

 First, make sure the router is on. Then: 

  1. Use a pen or an unfolded paperclip to push the Reset button on the back of the router for at least 10 seconds, and then release it.
  2. The router will restart and apply the factory default settings.

The back of the Google Fiber Multi-Gig Router (GFRG300). The Reset button is near the top, circled in red.

Wi-Fi 6 Mesh Extender

 First, make sure the Mesh Extender is on. Then:

  1. Use a pen or an unfolded paperclip to push the Reset button near the Power button.
  2. Press the button for less than 5 seconds to restart the Mesh Extender to your default settings, or for at least 10 seconds to reset it to factory default settings.
  3. Release the Reset button. The WPS light sequence will indicate Blinking Red > Off (No Light) > Solid Yellow, indicating that it is ready to re-pair with the Wi-Fi 6 Router or Multi-Gig Router.

Image of a mesh extender

Nest Wifi Pro or Google Wifi

Please follow the instructions in this article about how to Factory reset your Wi-Fi device.

Network Box

Most Network Box customers are eligible to upgrade to a Nest Wifi Pro Router. To learn more, visit the Router upgrade for Network Box customers article.

  1. Press and hold the Reset button on the base of the device for at least 20 seconds:
    • The device's LED will flash red for about 10 seconds, then flash purple.
    • Once the LED turns off completely, release the button.
  2. Allow several minutes for the device to fully reboot and reconnect to the network. The LED will turn solid blue when the Network Box has restarted and is ready for setup.

Phone Box

  1. Press and hold the Reset button on the base of the device and wait until the LED starts quickly blinking purple.
  2. Continue holding down the reset button for 10 seconds (until the LED turns off), then release.
  3. Allow several minutes for the device to fully reboot and reconnect to the network. The LED will turn solid blue when the Phone Box has restarted and is ready for setup.

Google Fiber Phone box ports and reset button.

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