Sometimes a Google Fiber device gets into a state that requires you to restart (also known as "power cycle") or perform a a factory reset. For example, your Fiber Jack, router, or Mesh Extender may have trouble coming back online after an outage or getting interrupted during a software update.
If you're having trouble with your internet connection, first try restarting your device by following the instructions below. If that doesn't work, you can then try to factory reset it.
Restart your router, Mesh Extender, Fiber Jack, or other device
To restart your device:
- Unplug its power cord
- Wait at least 10 seconds
- Plug the power cord back in to the device
- Wait up to 5 minutes for the device to turn back on. Please refer to the table below to see what color lights to look for.
| Model | When fully restarted and online, the light will turn … |
|---|---|
| GFiber Wi-Fi 6E Router | Solid green (Power and Internet lights) |
| GFiber Wi-Fi 6E Mesh Extender | Solid green |
| Nest Wifi Pro 6E | Solid white |
| Google Fiber Wi-Fi 6 Router | Solid blue (Power and Internet lights) |
| Google Fiber Multi-Gig Router | Solid blue (Power and Internet lights) |
| Google Fiber Wi-Fi 6 Mesh Extender | Solid green, yellow, or red |
| Google Wifi | Solid white |
| Google Fiber Network Box | Solid blue |
| Google Fiber Phone Box | Solid blue |
| Fiber Jack (one light) | Solid blue |
| Fiber Jack (four lights) | Solid green (Power and Optical lights) |
Restarting usually solves most common issues. If restarting does not resolve the problem, please try to factory reset your device. You can also contact us at any time.
Factory reset your router, Mesh Extender, or other device
A factory reset will return your device to its original settings, which should resolve many configuration-related issues. Please note that your network settings won’t be reset, however. If you need to reset these settings — including Wi-Fi network name (SSID) and password — please see Reset your network settings with the Google Fiber app.
The reset button is typically found on the back or base of your GFiber device. Follow the instructions below to factory reset your specific device.
Wi-Fi 6E Router
First, make sure the router is on. Then:
- Use a pen or an unfolded paperclip to push the Reset button on the base of the router for at least 10 seconds. The power light on the front of the router will blink red. Release the Reset button.
- The router will restart and apply the factory default settings. Wait for the Power and Internet lights to turn solid green. (Please DO NOT unplug the router while the lights are blinking.)
Wi-Fi 6E Mesh Extender
First, make sure the Wi-Fi 6E Mesh Extender is on. Then:
- Use a pen or an unfolded paper clip to push the Reset button on the base of the Wi-Fi 6E Mesh Extender for at least 10 seconds to reset it to factory default settings.
- The Wi-Fi 6E Mesh Extender will restart and apply the factory default settings. You’ll need to pair it again with the Wi-Fi 6E Router after performing a factory reset.
Wi-Fi 6 Router
First, make sure the router is on. Then:
- Use a pen or an unfolded paperclip to push the Reset button on the back of the router for at least 10 seconds, and then release it.
- The router will restart and apply the factory default settings.
Multi-Gig Wi-Fi 6 Router
First, make sure the router is on. Then:
- Use a pen or an unfolded paperclip to push the Reset button on the back of the router for at least 10 seconds, and then release it.
- The router will restart and apply the factory default settings.
Wi-Fi 6 Mesh Extender
First, make sure the Mesh Extender is on. Then:
- Use a pen or an unfolded paperclip to push the Reset button near the Power button.
- Press the button for less than 5 seconds to restart the Mesh Extender to your default settings, or for at least 10 seconds to reset it to factory default settings.
- Release the Reset button. The WPS light sequence will indicate Blinking Red > Off (No Light) > Solid Yellow, indicating that it is ready to re-pair with the Wi-Fi 6 Router or Multi-Gig Router.
Nest Wifi Pro or Google Wifi
Please follow the instructions in this article about how to Factory reset your Wi-Fi device.
Network Box
Most Network Box customers are eligible to upgrade to a Nest Wifi Pro Router. To learn more, visit the Router upgrade for Network Box customers article.
- Press and hold the Reset button on the base of the device for at least 20 seconds:
- The device's LED will flash red for about 10 seconds, then flash purple.
- Once the LED turns off completely, release the button.
- Allow several minutes for the device to fully reboot and reconnect to the network. The LED will turn solid blue when the Network Box has restarted and is ready for setup.
Phone Box
- Press and hold the Reset button on the base of the device and wait until the LED starts quickly blinking purple.
- Continue holding down the reset button for 10 seconds (until the LED turns off), then release.
- Allow several minutes for the device to fully reboot and reconnect to the network. The LED will turn solid blue when the Phone Box has restarted and is ready for setup.
