For one or more of your products, you've submitted the value 'in_store' for the option [option]
sub-attribute of the vehicle fulfilment [vehicle_fulfillment]
attribute or specified a shop code for the shop code [store_code]
attribute. According to our information, you have not been approved for in-store vehicle fulfilment and therefore are not eligible to submit this value for this attribute. As a result, your offer has been disapproved.
To resolve this issue, you must be approved for in-store vehicle fulfilment. If you only intend to sell vehicles online, you can resolve the issue by taking the following steps:
- Submit a blank value for the shop code
[store_code]
attribute in your primary feed. - Submit a value of
online
for the option[option]
sub-attribute.
If your account is not approved for vehicle ads, either don't submit this offer or follow the steps to become a vehicle seller.
Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to see current issues affecting your products.
- Click the filter icon to filter by destination and select Vehicle ads.
To download a list (.csv) of all affected products for all issues:
- Click the download button next to the filter button , beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the 'Issue' column, then click the download button at the end of the row.
To see a list of up to 50 products with this particular issue:
- Find the issue under the 'Issue' column, then click View examples in the 'Affected items' column.
Step 2: Remove or change the value for the vehicle fulfilment attribute
- Filter the downloaded report so that you only see products with:
'Issue title' = Ineligible for in-store vehicle fulfilment. - Search your product data for those products, and either remove the vehicle fulfilment
[vehicle_fulfillment]
attribute or change the value for the option[option]
sub-attribute to reflect the fulfilment type for which your account is approved.
Step 3: Resubmit your product data
- After you've updated your product data, resubmit it using one of these methods:
- Next, check that you've fixed the issue by making sure that it's no longer listed on the Diagnostics page.
Bear in mind: It may take some time for your change to be reflected on the Diagnostics page.