How to fix: Mileage too high for new vehicle

Set the condition [condition] attribute for the automobile offer to “used”

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Why this issue is happening

For one or more of your vehicle offers, you’ve included an automobile with the condition [condition] attribute set to “new” and the mileage [mileage] attribute set to 200 units (km or miles) or greater.


How to fix your issue

To resolve this issue:

  1. Verify that the vehicle is accurately a "new" vehicle. If it is a "used" vehicle, then change the value of the condition [condition] attribute to “used”.
  2. Alternatively, remove this offer from your product data.

Fix products one by one directly in Merchant Center

Step 1Go to Products in Merchant Center, then select the Needs attention tab.

Step 2Use the filter icon above the table to find all products affected by your issue.

Step 3Click on the title of the product you want to fix, then click Edit product.

Step 4Remove the offer or change the value for the condition [condition] sub-attribute to “used”.

Step 5Click Save.

Fix multiple products at once

Step 1Go to Products in Merchant Center, then select the Needs attention tab.

Step 2Use the filter icon above the table to find all products affected by your issue.

Step 3Select the download icon to download a list (.csv) of all affected products for all issues or this particular issue.

Step 4Cross reference the downloaded list with your uploaded product data and make sure to remove the offer or change the value for the condition [condition] sub-attribute to “used”.

Step 5Reupload your corrected product data to Merchant Center using your chosen upload method.


Next steps

After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.

Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.

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