If your account has one or more unpaid invoices, it may be temporarily suspended. To reactivate your account and get your ads running again, you'll need to pay the invoices right away. Learn more about how to Make a payment.
How to tell which invoices are overdue
You can find the total outstanding balance and information about unpaid invoices in your account, by following the steps below:
- In your paying manager or any manager account above it, click the Billing icon
.
- Click Invoices overview.
- Locate unpaid invoices in the "Invoice status" column.
- Click View next to the invoice status category to view invoices for that category.
If you’ve received an email from Google Collections that lists your unpaid invoices, refer to that to identify the overdue invoices. You can also contact our dedicated team regarding your invoice payments, suspensions and statement of account by filling our billing support form. Once you submit the form, the team will respond within 48 hours.
If you’re using automatic or manual payments, use this form instead to contact support.
If your payment isn't showing in your account
If you have more than one account, you could have overdue invoices in more than one of those accounts. If you have paid all overdue invoices, but your account still hasn’t been reactivated 48 hours after the payment is received, email [email protected] with the following information:
- Your payments profile ID
- Your Ads account ID
- Invoice numbers and amounts paid
- Proof of payment (more information below)
Proof of payment
Valid proof of payment is a confirmation of wire transfer or check payment that shows all of the information listed below.
For wire transfer
Send a bank confirmation showing information listed below. Screenshots from accounts payable systems, such as SAP, Oracle, or SAGE will only be considered a valid proof of payment if they contain all of these details.
- Payee details (account number and name)
- Payer's name
- Payment effective date (future dates won’t be accepted)
- Amount paid
- Bank transaction or confirmation code
- Payment Status (It must indicate the transaction has been already executed, any status not confirming completeness of payment won't be accepted)
For check payment
Send a copy of your check showing:- Payee details
- Payer’s name
- Payment date (future dates won’t be accepted)
- Amount paid
- Check number
- Tracking number or FedEx number
We also recommend sending remittance advice, including invoice numbers and respective amounts, along with your proof of payment. Though this isn’t mandatory to reactivate your account or prevent suspension, it will help us match your payment against an invoice or credit memo in a timely manner.
If no payment is received
If your payment is not received in full, Google may work with an external collections agency who might send you a combination of letters and emails that request payment on behalf of Google.
