How to enable your account recovery options
How to use your existing account recovery options in the event you’re unable to log into your account
Your mobile phone number:
For all options, you will need to do the following:
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Sign in to My Account.
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In the "Sign-in and Security" section, select Signing in to Google.
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Under “Account recovery options” you can:
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Add a recovery phone: Select Recovery phone.
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Add a recovery email: Select Recovery email.
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For all options, you will need to do the following:
- Visit our password recovery page.
- Enter your username.
- Click Submit.
- If your email address is accepted, a CAPTCHA will appear (letters in a distorted picture), which needs to be typed in the empty box below.
- Click Submit.
To be contacted via:
Email:- Choose the radio button which says "Email to *****@****.com".
- An email from Google is automatically sent to your recovery email address.
- Log into the account of your secondary email address and follow the instructions provided in the message.
NOTE: If a verification email was sent but you didn't receive the it, the message was probably caught by a spam or bulk mail filter in your recovery email system. Try checking your Spam or Bulk Mail folders for a message from [email protected] to see if the email is there.
- Choose the radio button which says "Text message to ********XX".
- A text message will be sent to your mobile phone with a password-reset code.
- Enter the password-reset code on the following Text message code verification page.
