Measuring and tracking the online and offline impact of your Google Ads campaigns is important for understanding your true return on investment. If you’re measuring online conversions and capturing revenue information, you can also value shop visits to estimate in-store revenue. This way you can measure total revenue and return on ad spend.
How to value your shop visit conversions
- If you're tracking online sales as conversions and value them as the 'Revenue' generated, you can use this formula to decide on the Conversion Value for shop visits:
- Shop Visit Conversion Value = Average in-store conversion rate x in-store AOV (average order value)
- If your online conversions aren't valued as 'Revenue', you can assign the shop visits Conversion Value relative to how much you value online conversions. For example:
- You're a car dealership and you track online lead form submissions. You consider visits to the dealership four times more valuable than completing the lead form. Set the shop visits value to 1 and lead form value to 0.25.
- You are a retailer and you track online sales. You consider an online sale to be twice as valuable as someone visiting your shop. Set the shop visits value to half of the average online sale conversion value.
- If you don't have online conversions and have only shop visit conversions, it's still best practice to input a conversion value for shop visits in order to report in Google Ads.
Conversion value rules for shop visits
For additional flexibility and control beyond the default account-level shop visit value, you can use value rules to set, add or multiply shop visit value at the campaign level. For example, set a higher shop visit value in specific campaigns promoting more expensive products that sell better in shops. Or, decrease visit value by 50% for campaigns promoting low-margin products. Learn more about conversion value rules
Best Practices for Smart Bidding
For all Shopping and search campaigns optimising toward conversion value, in other words, target ROAS, ECPC for Values, Maximise conversion value, shop visit conversion value is a required input. If you want to drive more shop visit conversions, increase its value relative to other conversion actions.
For search and video action campaigns optimizing toward 'Conversions', in other words, target CPA, Max conversions, ECPC, each conversion action is weighted equally for bidding. Therefore, conversion values are not taken into consideration. However we recommend that you still input an accurate value for shop visits to report in Google Ads.
Smart Bidding for shop visits is supported in the following campaign types and bid strategies:
| Campaign type | Bid strategies |
| Performance Max campaigns |
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| Search campaigns |
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| Shopping campaigns |
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| Video campaigns |
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