China-specific Billing Issues

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Please use this form only if your Google Ads account billing country is China, and your question is related to Fapiao or specific to China local issues.
What is the name of the company being advertised? If you belong to an agency, please provide the name of the company that you’re managing the campaigns for. This will help us route your case to the best available agent.
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Include email address(es) of those you would like to CC on this submission.
If you are an agency or someone who manages multiple Google Ads accounts, please do not enter the Customer ID for your Google Ads Manager Account. Please select the Customer ID for the individual account. Learn how to find your Google Ads customer ID.
12-digit number [xxxx-xxxx-xxxx]
Current payment setting *
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Do not complete this form.
Please refer to this article for detailed instructions.
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Please select your issue *
Please provide as much detail as possible.
If your account is suspended, you may not be eligible to get a refund until your account is cleared of suspension. Click here to appeal.
Do not complete this form.
Please submit your request via this form instead.
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Our support teams are available in following hours
Keep in mind: We'll do our best to call you, but we still might email you if that's the quickest way to give you help.
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Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Translation services may be used in chats and email.
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