Diagnostic logging in Google Ads Editor

Diagnostic logging is a troubleshooting mode. When diagnostic logging is enabled, Google Ads Editor automatically saves reports containing messages sent between Google Ads Editor and the Google Ads server. If you encounter technical problems, Google Ads Specialists may request that you send us the logs to help our engineers troubleshoot the issue.

Enabling diagnostic logging

Diagnostic logging is disabled by default. To enable it, follow these steps:

1. Open your Google Ads Editor settings:
   • Windows: Select Tools > Settings.
   • Mac: Select Google Ads Editor > Preferences.
2. On the General tab, under Other, select Enable diagnostic logging.
3. Click OK.

The diagnostic logs are saved on your computer. The log files are generally less than 20MB in size.

Sending diagnostic logs

If a Google Ads Specialist asks you to send your diagnostic logs, follow the steps below to send the files. (You must have first enabled diagnostic logging as described above.)

1. Locate the folder containing the diagnostic logs, where [username] is your username:
   • Windows 7, Windows 8, or Windows 10:
     Use Windows Explorer to find C:\Users\[username]\AppData\Local\Google\Google-Ads-Editor\INSERT THE HIGHEST VERSION NUMBER HERE\NetworkLogs
     • To find the correct folder, make sure to search for the one with the highest Google Ads Editor version number.
   • Mac:
     Use a Finder window to find ~/Library/Application Support/Google/Google-Ads-Editor/INSERT THE HIGHEST VERSION NUMBER HERE/NetworkLogs.
     • To find the correct folder, make sure to search for the one with the highest Google Ads Editor version number. (If the Library folder isn't visible, press Command+Shift+G, then type ~/Library and click Go.)
     • The number might increase depending on which Editor version is used. The highest number always corresponds to the version that is currently running. Once the user opens all accounts in the current version, the previous files will be migrated to the current ones.
2. Open the folder to see the diagnostic log files:
   • ape_network_log.log
   • ape_network_log_Backup.log
3. Once you've located the files, zip them to reduce the size of your email attachment:
   • Windows: Select all of the files, then right-click one of the files and select Send to > Compressed (zipped) Folder.
   • Mac: Select all of the files, then select File > Compress or Create Archive.
4. Attach the zipped files to an email and send it to the Google Ads Specialist that requested the diagnostic logs.