If your camera or doorbell’s video looks bad, but it has a good Wi-Fi connection, here are some things to check.
- A blurry, out of focus or splotchy video can be caused by a few things:
- Sticker and the lens. Remove the sticker on the lens. Nest cameras come with a clear sticker that covers the lens to help protect it during shipping and setup.
- Dirty lens. Clean the lens with a soft lint-free cloth to remove dust or debris. Try our suggestions on how to clean your Nest camera.
- A black and white picture during daytime typically means that Night Vision is set to Always On. Try to change the Night Vision setting to Auto.
- Glare commonly happens when the sun shines into the camera lens, or when it's reflected off a nearby surface. Try one or more of the following solutions, then check your camera's video stream to confirm if the problem is fixed.
- Change the angle or position of your camera so the sun never shines directly on the lens. For example, angle your camera slightly downward or give it some shade to protect its lens from direct sunlight.
- Move nearby objects that may reflect the sunlight, if possible.
- If your camera is controlled by the Nest app, you can zoom and enhance, to crop out surfaces or objects that may be causing glare.
- A grainy or pixelated video while you watch remotely could indicate a slow internet connection in your current location.
- Video has a pink, purple or blue tint.
This can happen if your camera gets too hot or too cold.- Do not use indoor cameras outside. They're not designed for outdoor use and have an operating temperature range for indoor environments.
- Place outdoor cameras under eaves or in shady spots so they don't overheat during very hot weather.
- Your camera's video might also have a pink, blue or purple hue if there's a problem with the Night Vision.
Fix Night Vision video quality
If you've tried the steps above and the issue isn't fixed, you can also restart your camera or doorbell.