Troubleshoot emergency calling

If your address wasn’t verified when you first set up your Nest Aware subscription, you’ll get a notification that says Unable to verify your address on your phone. In the Emergency Calling settings in the Google Home app , you’ll see Issue next to your address

You can still use emergency calling with Nest Aware during this time, but any emergency call you make will be directed to a national call center instead of the emergency call center closest to your home.

First, check that your address was entered correctly.

1. Open the Home app .
2. Tap Settings .
3. Select Nest Aware Emergency calling.
4. Next to your address you’ll see its current status.
   • Verified - Your address is good to go.
   • Verifying - We’re still checking your address. Until it’s been verified, your 911 calls may get routed to a national 911 call center.
   • Issue - Your address hasn’t been verified, your 911 calls will be routed to a national 911 call center.
5. Review your address information. 
   • If your address is correct but it still hasn’t been verified, contact Nest Aware support for more help.
   • If your address isn’t correct:
     • Tap on your address.
     • Tap Edit.
     • Update your address info and click Next.
6. Once your address has been updated, try to set up Emergency Calling again.

Note: If you live in a new home, it’s possible your address hasn’t been added to the database of emergency addresses* approved to receive emergency services yet. Wait a few weeks before you try to verify your address again. 

When you use emergency calling, the 911 operator may ask you for a call back number. If you’re disconnected before you can provide a call back number, the operator can still call you back on your cell phone.