Replace or file a warranty claim for the Google Pixel Watch

Step 1: Troubleshoot the problem

If you experience issues with the Google Pixel Watch, these can help you to fix common issues:

• Fix a blank, unresponsive screen or an error message on the Google Pixel Watch screen
• Fix a Google Pixel Watch that won't charge
• Fix setup and phone pairing issues on the Pixel Watch
• Fix account and password issues on the Pixel Watch
• Fix Bluetooth, connection and LTE issues on the Google Pixel Watch
• Fix phone call and text message issues on the Pixel Watch

Step 2: Replace your Pixel Watch

For issues that you cannot fix, or for lost or damaged watches or watch parts, check your watch warranty with the interactive warranty checker to see the options available for requesting a replacement.¹

Check your Pixel Watch warranty
Note: You must be signed in to your Google Account to use the interactive warranty checker.

For customers in India: If you discover non-working Pixel Buds within 14 days of purchase, you will be able to file a claim. Read our policy.

1. Find your Pixel Watch IMEI and serial numbers.
2. Pick your support option:
   1. Preferred Care: If you purchased Preferred Care, you can make a claim by talking to us. Learn how to make a claim.
   2. Under warranty: If your Pixel Watch is under warranty and your claim is covered, you can get your Pixel Watch replaced by talking to us. Learn how to contact us.
   3. Out of warranty: If your Pixel Watch is out of warranty or your claim isn't covered, you may be able to purchase a replacement for your device at a discounted price (without the charging cable and the bands). Important: You will need to contact Google Store for out of warranty claim support, even if you bought your Pixel Watch from another retailer. Check the hardware warranty centre.
3. Contact us for more information or to start the replacement process.

Tip: If you bought your product in a different country or region, check the warranty that came with your product. If we don't sell this product in your country or region, you may not be able to get online or phone support there.

¹ _{Replacements are not available at all times, in all areas and for the version of the Pixel Watch that you previously purchased. Colours may vary and change over time. Not all colours are available in all areas.}