How to upgrade your Pixel Watch or connected phone without losing data

Transfer your watch to your new phone.

1. From your watch: On Google Pixel Watch, swipe down tap Settings System Transfer watch.

From your phone: On your old phone, open the Google Pixel Watch app tap System Transfer watch Start transfer Done.

2. On your new phone, open the Google Pixel Watch app. Follow the steps to add a new watch.
3. After pairing, confirm the pairing code on both the watch and your new phone.
4. If you have not signed in to the Google Account on your new phone, you may be asked to sign in to your Google Account now.
5. Tap Done to complete the watch transfer.

Note: The watch will unpair with the old phone only after it has been successfully transferred to the new phone.

eSIM setup

If you have eSIM and LTE activated and enabled on your watch, it will check if the new phone has the same number.

Same number: Your watch will continue to be twinned with the phone number.

Different numbers: You will be prompted to set up twinning with the new number for your watch.

Note: Watch faces may take some time to sync after watch transfer is completed.

Back up your existing watch

Before you make any changes, we recommend backing up your existing Pixel Watch so that settings and other data are saved.

Note: Backup can take up to a few days to complete so make sure that you back up your watch a few days before you begin the transfer process.

1. Make sure that your watch is connected to Wi-Fi and place your watch on its charger.
2. On your phone, open the Google Pixel Watch app .
3. Tap Google Backup Turn on.

Connect a new watch to your phone

1. On your phone, open the Google Pixel Watch app .
2. If you've had a previously paired watch, scroll up and tap the two watches icon called Show my devices Add watch.
3. When you set up Google Pixel Watch, select the backup that you want to restore.
4. If you had a passcode on your old Pixel Watch, enter it on your new watch.
5. Keep your new watch on its charger and tap OK. Your new watch will automatically restore the apps, data, settings, watch face and tiles that were set on your old watch.

To pair a new watch with a new phone, follow instructions in Set up Google Pixel Watch. You can also restore your existing watch backup to a new Pixel Watch.

If you've tried these steps and your Pixel Watch still won't pair with your phone, follow the tips in Fix Pixel Watch setup and phone pairing issues.

There are a few reasons why you may receive a 'Can't connect' error message when you're trying to pair or transfer your watch:

• You're trying to pair your watch to the same phone that it was previously paired to, after factory resetting the phone
• You're trying to pair your watch to a previously paired phone without having paired it to a different phone first

In these cases, follow the instructions below to successfully pair your watch and phone:

1. Back up your existing watch.
2. Factory reset your watch.
3. Pair your watch to your phone again, and optionally restore it from the backup.