Fix problems loading a book

Use this page to troubleshoot if your book:
  • Doesn’t download
  • Doesn’t open
  • Won’t load a page
If you use a Google Account managed by your work or school, books may not load. Contact your organization's technical staff for more information.

Troubleshoot book loading on a computer

  1. Make sure you have a strong internet connection.
  2. Clear your browser’s cache and cookies.
  3. Try to open the book on a different computer.
    • If the book opens on a different computer, confirm that the browser on the original computer is updated to the most recent version.
    • If the book still won’t load, for more assistance, go to Google Play support.

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