Try the following steps if an app installed on your phone has any of these problems:
- Crashing.
- Won’t open.
- Won’t respond.
- Isn’t working properly. If the app that isn’t working is an Instant App, try these troubleshooting steps instead.
After each step, restart your phone to see if it fixed the issue.
Note: Some of these steps work only on Android 8.1 and up. Learn how to check your Android version.
Step 1: Restart & update
Restart your phoneImportant: Settings can vary by phone. For more info, contact your device manufacturer.
Check for Android updates
- On most phones, press your phone's Power button for about 30 seconds or until your phone restarts.
- You may need to tap Restart
Restart.
Restart.- Open your phone's Settings app.
- Near the bottom, tap System
- Depending on your phone, you might need to tap About phone or About tablet
- Depending on your phone, you might need to tap About phone or About tablet
- You'll find your update status. Follow any steps on the screen.
- Open the Google Play Store app
.
- At the top right, tap the profile icon.
- Tap Manage apps & devices.
- Under "Updates available," choose to update all apps or a specific app.
Step 2: Check for a larger app issue
Force stop the appYou can usually force stop an app through your phone’s Settings app. Settings can vary by phone. For more info, contact your device manufacturer.
Tip: If problems continue after you've force stopped the app, you could need to contact its developer. Learn how to contact a developer.
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You can usually clear an app’s cache and data through your phone’s Settings app. Settings can vary by phone. For more info, contact your device manufacturer.
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Temporarily free up space when you clear cached data. This is a short-term solution. Over time, cached data will build up again.
Tip: If problems continue after you cleared the app's cache and data, you could need to contact its developer. Learn how to contact a developer.
Sync device with Google servers
Important: Settings can vary by phone. For more info, contact your device manufacturer.
- Open your phone's Settings app.
- Tap System
- Turn off Automatic Time Zone and Automatic Date & Time.
- Change the date and time to be incorrect.
- Turn on Automatic Time Zone and Automatic Date & Time.
Caution: Any data saved in this app will be erased.
- Touch and hold the app.
- Tap Remove App
- To confirm, tap Delete.
Tip: If you want to use the app again, you can try to reinstall it. Learn how to reinstall apps.
Important: If you tried the troubleshooting steps but still have trouble, contact us or the app developer.
- If you can’t update any apps, or if you have trouble with Google apps, contact Google Play.
- If you have trouble with one app but can use other apps without a problem, contact the app developer.