Fix problems using Google Play Books

Use this page to troubleshoot if you:

Can’t find an eBook or audiobook in your library
Have trouble reading or listening to an eBook or audiobook
Have trouble reading in a yellow screen display

If your book won’t load or open, try the troubleshooting steps in Fix problems loading a book.

Fix problems with textbook rentals

If the textbook that you rented hasn’t appeared in your library:

Make sure that you’re signed in to the same Google Account that you used to rent the book.
Make sure that you’ve updated the Google Play Books app to the latest version.

If neither of these fix the problem, try these troubleshooting steps.

Find a book in your library

If you can’t find an eBook or audiobook that you bought in your library, follow these steps:

Step 1: Make sure that you're signed in to the right account

On your iPhone or iPad, open the Google Play Books app .
At the top right, tap your profile picture.
Tap the Down arrow .
Select the account that you used to buy the eBook or audiobook. If you can't find your account:
1. Tap the Down arrow Manage accounts on this device.
2. Tap the account Remove account.
3. Add your account back:
  1. Tap Add account.
  2. Enter your email and tap Next.
  3. Enter your password and tap Next.

Step 2: Check whether you bought the book

Open the Google Play Books app .
At the bottom, tap Library.
Select 'Purchases'. If you bought the eBook or audiobook, it appears in the list.

Fix 'device limit reached' problem

Most books limit how many devices you can download them on at the same time. Typically, you can download a book on 3–5 devices, though this can vary based on the publisher. Most textbooks limit downloads to one device at a time. This limit applies to all device types and operating systems.

To resolve this issue, you can remove the book from one of your devices without deleting it from your library.

On your iPhone or iPad, open the Google Play Books app .
At the bottom, tap Library.
Find the eBook or audiobook that you want to remove.
Under the cover, tap Remove Download Remove Delete from Library Delete.