If the Play Store app won’t load, crashes, or doesn’t open, try these steps:
Restart your device
- Turn your Chromebook off, then turn it on again.
Check your Internet connection
- A bad Internet connection can stop the Play Store from working properly. Try to fix your connection.
Update your Chromebook
- Make sure you have the latest software running on your Chromebook. Update your operating system.
Try other solutions
- Try common fixes for Chromebooks that crash frequently. These may fix issues with the Play Store as well.