You can find solutions for problems with instant apps by following the instructions below. If you’re having an issue with an app that is installed on your device, describe your issue in the box near the top of the page where it says 'search the Google Play Help Centre' to search for help.
Select the issue that you have
I want to change instant app settings
Turn Google Play Instant on or off
- Open the Google Play app .
- At the top right, tap the profile icon.
- Tap Settings General Google Play Instant.
- Turn Google Play Instant on or off.
Clear data for a specific instant app
You can clear the data for an instant app that you’ve used:
- On your device, open the Settings app .
- Tap Apps and notifications which will show recently opened apps at the top.
- Tap on the instant app for which you want to change the setting.
- Tap Clear app.
Tip: You may also want to go to your Account page to manage apps that you have connected to your Google Account. Note that any information that you share with the developer is subject to the developer's privacy policy, so contact the developer if you wish to manage this information.
An instant app freezes, crashes or won't load
Check your web connection
Check that you have a Wi-Fi or mobile data connection that is active and working. A simple way to do this is by searching the web. Click on this link to search Google for cats. If you see information on cats, your Internet connection is probably not the issue.
If that search doesn’t work, connectivity might be a problem. Try to fix your connectivity issues.
Try to reload the app
Use the web instead
I'm having a problem paying for something in an instant app
Your payment won't go through
I want to use a different payment method/option
I want to see recently used instant apps
- On your device, open the Settings app .
- Tap 'Apps and notifications' which will show recently opened apps at the top.
- Tap any app to see more details about the app. Instant apps that you've used will also appear in the list of recent apps in your phone overview menu .