If you have trouble with app downloads from your car’s Play Store, you can try a few steps to troubleshoot.
Clear cache and data for your apps
Important: Before you try these steps, make sure your car is in park.
Clear Play Store cache and data- On your car’s screen, tap Menu
Settings
- Tap Storage
.
- Tap Clear cache
Settings 
- On your car screen, tap Menu
.
- Tap System
- Tap Show system
- Tap Clear cache
- On your car screen, tap Menu
- Tap System
- At the top right, tap Show system
.
- Tap Clear cache
.Remove and re-add your Google Account
Important: When you sign out of your account, any apps you downloaded will be removed. After you sign in again, reinstall your apps.
- On your car’s screen, tap Menu
.
- To open, tap the Play Store
- At the top right, tap your profile photo.
- Tap Sign out of this account.
- Close and reopen the Play Store.
- Tap Sign in. Follow the on-screen instructions.
Turn off and on Play Store updates
- On your car's screen, tap Menu
- Tap Show all apps
- At the top of your screen, tap Disable
Connect to the internet
To download apps, you have to connect your car to Wi-Fi or a mobile network.
- On your car’s screen, check if your car is connected to Wi-Fi
.
- If you’re offline, check if mobile data and Wi-Fi are on.
- At the top, tap Menu
- Turn on Mobile data and Wi-Fi.
- At the top, tap Menu
.Tip: If mobile data and Wi-Fi are on but you still are offline, you could be in an area without service. Try again later when you’re in a different location. Or, turn your network off, then on, and try to reconnect.
Check if a system update is available for your car
- At the top of your car’s screen, tap Menu
- Check for update availability:
- If the screen says, “Your system is up to date,” you don’t need to complete an update.
- If the screen doesn’t say, “Your system is up to date,” at the top right, tap Check for update. Follow the on-screen instructions.
Restart your engine
If none of these steps work, try to turn your car’s engine off and then on. Then try to download the app again.