Depending on your issue, try the following fixes.
Find missing subscriptions
If you can't find your subscriptions, check that you're signed in to the correct account.
- The email you used with the subscription app may be different than your Google Account.
- Check your other email accounts and find the receipt of the subscription to locate where you added the subscription.
- Check with your family members. You may have used a family member’s account to subscribe.
Issues with subscriptions due to content restrictions
Some apps and games are restricted based on the content rating because they target only users who are 18 and above or because app developers have chosen not to make them available to users under 18. This means app visibility and purchases, including subscription sign-ups, are limited to users who meet the age criteria. Developers may change their age criteria at any time and subscriptions are subject to cancellation if your account or developer settings change and no longer fit the criteria.
- Learn more about Apps & Games content ratings on Google Play and how to set up parental controls on Google Play.
Issues with in-app subscription content
If you have issues with in-app content and want to give feedback or get help, you can contact the app's developer.
It’s best to contact an app developer to:
- Get help to fix an issue with an app or game and its subscription.
- Learn more about how to use an app or subscription.
- Ask about an in-app subscription that wasn’t delivered.
- Get help with username and password sign-in problems for specific apps.
Important information for PayTM users in India
Important: From July 15th onwards, PayTM eWallet will no longer be available as an accepted form of payment on Google Play.
Users are advised to add an alternative form of payments in their play account. Users are also advised to update their existing subscriptions with the alternative payment method to avoid interruptions. Learn how to manage your payment methods and the list of accepted forms of payment on Google Play in India.
Important information for Mobile billing users in India
Users are advised to add an alternative form of payments in their play account. Users are also advised to update their existing subscriptions with the alternative payment method to avoid interruptions. Learn how to manage your payment methods and the list of accepted forms of payment on Google Play in India.
Fix problems with charges if app is already uninstalled
If you’ve uninstalled the app, you still need to cancel the subscription, or you’ll continue to be charged.
- On your computer, go to subscriptions in Google Play.
- For the subscription you want to cancel, click Manage.
- Click Cancel subscription.
- Within the confirmation pop-up, select a reason.
- Click Continue.
Learn how to request a refund.
Fix problems with paying for a subscription
If your payment method was lost, or stolen, or you got an email saying that your payment method was declined, try a different payment method.
- On your computer, go to subscriptions on Google Play.
- Next to the subscription you want to update, click Manage.
- Next to the primary payment method, click Update.
Important: If your payment method is declined or has insufficient funds, your subscription may be cancelled. If this happens, set up your subscription again.