Fix problems with your Google TV device

1. From the Google TV home screen, select Settings Network & Internet.
2. Make sure that Wi-Fi is turned on and that you’re connected to the right network.
   • If your router has multiple network bands, check that you’re also connected to the correct band.
3. Open one of your apps.
4. Play your video, music, or game again.

Tip: You can only use secure Wi-Fi networks, like WEP, WPA-PSK, and WPA2-PSK. Unsecured networks don't show up on Google TV.

If Wi-Fi is turned on but you have a slow connection, try to adjust your router. You can try to:

• Reboot your router, or unplug it and plug it back in.
• Move your router closer to your TV.
• Use a cable to connect your router to your TV.

If it’s available with your router, set up a 5 GHz network instead of a 2.4 GHz network. For more detail, check with your router manufacturer.

With some routers, you can also set a priority device in the Google Home app. Learn how to set a priority device.

1. From the Google TV home screen, select Settings .
2. Select System Restart.
3. Once the system restarts, play your video, music, or game again.
   • If it still doesn’t work, go to the next step.

1. From the Google TV home screen, select Settings .
2. Under "Accounts & Sign In," check which profile is selected.
3. Make sure it’s the same profile you used for your service.

Tip: To use other profiles, you can add profiles on your Google TV.

1. From the Google TV home screen, select Settings .
2. Select Apps See all apps.
3. Find and select the app Clear data.
4. Play your video, music, or game again.
   • If that doesn’t work, go to the next step.

Important: A factory reset erases all your data from your device. We recommend that you try to troubleshoot with other steps first. 

1. From the Google TV home screen, select Settings .
2. Select System About Factory reset.

1. On your computer, go to Google Play.
2. Find the game you want to play.
3. Select Install or Installed.
4. Under "Choose a device," look for your Google TV device. 
   • If it’s dimmed, the game isn’t compatible with your Google TV device.

Important: You might need to remove and reinsert the batteries on your remote. If that doesn't solve the issue, try to update your remote.

If you have a TCL 6-Series device, to set up audio on your soundbar, follow these steps:

1. From the Google TV home screen, select Settings .
2. Select Channel and Inputs.
3. On the left, under "Inputs," turn on eARC Mode.
4. On the right, under "Control Other Devices (CEC)," turn on HDMI Control.
5. To go back to Settings, press the Back button on your remote.
6. Select Display & Sound Audio Audio Output.
7. Select ARC.

If you set Audio output to ARC and don't get any audio out of the soundbar, to check the Digital Audio Out setting:

1. Select Settings.
2. Select Display & Sound Audio Audio output.
3. Select Advanced Settings Digital Audio Out Auto.

Tip: To get audio out of the soundbar and external speakers, the setting should be set to Auto, Pulse-Code Modulation (PCM), or Pass Through.

For help with other devices, contact the device manufacturer.

If you use a device that replaces your Domain Name System (DNS), this device may affect your Wi-Fi connectivity. Remove this device to check if that fixes the issue.

If you have trouble with a video you purchased or rented on your Google TV device, try these troubleshooting steps.

If you need more help with your Chromecast with Google TV device, contact your device manufacturer.