The overview page for Hotel Centre shows a summarised view of your various feed categories. You'll be able to view metrics categorised within performance, reports, properties, prices and landing pages.
| No issues present. | |
| Review your metrics and settings in the Hotel Centre. Changes can be made to improve performance. | |
| There are significant issues. Immediate action is required. |
Performance
The 'Performance overview' card shows a summary of your property's impressions, clicks and CTR from the last 30 days. Supplier partners will also be able to view the performance of non-booking link clicks such as calls and website clicks in the 'Additional interactions' tab. Partners can switch between reports to view total traffic, free booking link traffic and paid booking link traffic.
Properties
The 'Properties' card displays the number of properties and a few hotel list metrics available to your Hotel Centre account. These values are calculated by comparing your current and previous hotel list feed uploads. Scores are colour coded as follows:
- Red: Your match rate has severely decreased. Immediate attention is required.
- Orange: Your match rate shows some decreases. You may wish to review.
- Green: Your match rate is steady or improving. No action is needed.
Number in feed: The total number of properties that you've uploaded.
Matched in Maps: The number of properties successfully matched with Google's canonical list of hotels from Google Maps and potentially eligible to participate in the ad auction.
Map overlap: The number of properties that have more than one match with Google's canonical list of hotels from Google Maps.
Number with data issues: The number of properties with data issues when compared with Google's canonical list of hotel information.
Updated: The time and date of the last update to the hotel list feed.
Prices
The 'Prices' card offers an overview of primary price feed and accuracy metrics over the past 24 hours. Scores are colour coded as follows:
- Red: Your score or rate has decreased a significant amount. Immediate attention is required.
- Orange: Your score or rate is trending downwards. You may wish to review.
- Green: Your score or rate is steady or improving. No action is needed.
The price accuracy score represents your current ad auction-impacting score. Learn more about Google's price accuracy policy.
The scale for ranking your price accuracy score and predicted price accuracy score are:
- Excellent
- Fair
- Poor
- At-risk
- Failed
The predicted price accuracy score represents your expected score for the next rating period, based on trends of your most recent price updates.
Live pricing success rate indicates how often live pricing (query) requests have succeeded over the past 24 hours.
Price update rate measures how often Google receives your price updates from your primary pricing delivery mode.
- 'Stable' indicates that your update rate is consistent or improving.
- 'Unstable' indicates a recent drop in the update rate.
- 'Failed' indicates no recent updates at all.
Landing pages (formerly 'point of sale' pages)
The 'Landing pages' card measures how many landing pages are correctly configured for your properties and priced itineraries. The overview will show the number of landing pages that you've configured and total coverage of these landing pages.
Scores are colour coded as follows:
- Grey: You have no landing pages configured. Set up landing pages to serve on Google.
- Green: Your landing pages are correctly configured. No action is needed.
Listing feed status
The 'Listing feed status' card on the Hotel Centre Overview page provides a status on your XML listing feed. On this card, you can view when your feed was last fetched and whether your feed is currently blocked, and unblock your feed in certain scenarios. The listing feed status summary displays the following fields:
- Latest fetch: provides the time at which the feed was last successfully fetched.
- Status: indicates whether your feed is blocked, approved or awaiting processing.
- Last approved: indicates the last time that your feed was approved.
Reports
The 'Reports' card shows your overall participation rate for the previous day. Learn more about Hotel Centre Reports. Scores are colour coded as follows:
- Red: Your participation rate has decreased significantly. Immediate attention required.
- Green: Your participation rate is increasing and shows an upward trend.
- Orange: Your participation rate is decreasing and shows a downward trend.