Extension is used but not referenced. Make sure your model passes GLTF validator.
One or more of your products have a 3D model that is not referenced. This will lead to disapproval of the 3D model link [virtual_model_link] attribute and your product will be shown without the 3D model.
To fix the issue, make sure that your 3D model is validated using the GLTF validator. We also recommend you to test your 3D model using the Modelviewer tool.
Instructions
Step 1: See the affected products
- In your Manufacturer Center, click Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to see current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
to the right of the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To see a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Validate using the GLTF validator
- Filter the downloaded report so that you only see products with:
"Issue title" = GLTF extension unreferenced - Make sure that the 3D model you provide is validated by the GLTF validator.
Step 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.