Mesh missing texcoord referenced by texture input. Make sure your model passes the GLTF validator.
One or more of your products have a 3D model that contains a GLTF mesh with a missing texcoord. This will lead to disapproval of the 3D model link [virtual_model_link] attribute and your product will be displayed without the 3D model.
Make sure the 3D model link [virtual_model_link] attribute value passes the GLTF validator tool. We also recommend you to test your 3D model using the Modelviewer tool.
Instructions
Step 1 of 3: See the affected products
- In your Manufacturer Center, click Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to see current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
to the right of the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To see a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2 of 3: Make sure that your AR model passes the validator tool
- Filter the downloaded report so that you only see products with:
"Issue title" = GLTF mesh missing texcoord - Make sure that the 3D model you submit passes the GLTF validator.
Step 3 of 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.