Provide a certification name supported by the given certification authority.
One or more of your products has a certification name [certification_name] that’s not supported by the given certification authority [certification_authority].
For example, if you provide the certification name "ENERGY STAR" instead of "EPREL" for the certification authority “European_Commission”, the certification data won’t be used.
To fix the issue, submit a certification name that’s supported by the certification authority. For example, we support the following combinations:
- For authority “
European_Commission”, "EPREL", which represents energy efficiency certifications in the EU European Registry for Energy Labeling (EPREL) database - For authorities “
BMWK“ and “ADEME”, "Vehicle_CO2_Class” for the overall CO2 class of a vehicle - For authority “
BMWK“, "Vehicle_CO2_Class_Discharged_Battery” for the CO2 class of a vehicle with a discharged battery
For a complete list, refer to our documentation.
Step 1 of 3: See the affected products
- Sign in to your Manufacturer Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to see current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To see a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View samples in the “Affected items” column.
Step 2 of 3: Submit a certification name supported by the given certification authority
- Filter the downloaded report so that you only see products with:
"Issue title" = Invalid value (PRODUCT_CERTIFICATION.CERTIFICATION_NAME_UNSUPPORTED) - Search your product data for those products using the ID, and provide a certification name that’s supported by the given authority.
- Example:
European_Commission:EPREL:123456
- Example:
Step 3 of 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Upload a feed
- Submit through the Manufacturer Center API
- Upload your updated product feed to Manufacturer Center. Learn more about uploading product feeds
- If you work with a data partner, you can ask the data partner to submit your data directly to Manufacturer Center. Learn more about working with data partners
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.