Save messages and change your calling account if your administrator has disabled Meet

Important: If an administrator disables Meet for their domain, users who registered on Duo or on the new Meet app with a Business or Education account will lose access to their messages starting on 4 January 2023.

Tip: If auto-updates is on and your administrator disables Meet, you get a warning in your app that you must save your messages before 4 January 2023.

Save your messages

1. On your mobile device, open the Meet app  or Duo app.
2. Tap Contact More options View full history.
3. Select the message that you want to save.
4. Play the message.
5. Select an option:
   • Tap on the message to pause to show a Download icon .
   • Let the message fully play to show a Download icon .
6. To save messages to your device, tap on the Download icon .

Reassign your phone number from your Education or Business account to your personal account

1. To make calls after 4 January 2023, tap Open navigation menu Settings Calling settings Calling account Delete calling account.
2. When this message pops up, 'Once you do this, you won't be able to make or receive calls on Meet', tap Delete.
3. To get to the main screen, tap the back arrow .
4. At the top right, tap your avatar.
5. Select your personal email account or Add another account.
6. Tap Menu Settings Add calling account.
7. Enter your phone number.