Manage your shipping settings

How to fix: Shipping cost value too high

Check the shipping cost limit before adding your shipping rates

In this article


Why this issue is happening

This issue occurs when the value submitted for the price [price] sub-attribute of the shipping [shipping] attribute is too high.  

The price sub-attribute is required to provide shipping speed overrides, which are otherwise optional. The price sub-attribute is also required for your handling time and transit time sub-attributes to be considered valid.

How to fix your issue

To resolve this issue, review the shipping cost limit before adding your shipping rates. Learn more about shipping attributes and accepted values

Fix your products

Step 1 Navigate to Products in Merchant Center, then select the Needs attention tab.

Step 2 Use the filter icon  above the table to find all products affected by your issue.

Step 3 Select the download icon  to download a list (.csv) of all affected products for all issues or this particular issue.

Step 4 Cross reference the downloaded list with your uploaded product data, and review the shipping cost limits for the price [price] sub-attribute of the shipping [shipping] attribute. Ensure the shipping cost limit is compatible with the shipping rates.

Step 5 Reupload your corrected product data to Merchant Center using your chosen upload method.


Next steps

After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.

Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.

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