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This Help Centre shows articles applicable to Merchant Center Next. Learn more about the upgrade and get answers to frequently asked questions.

Manage your delivery settings

What delivery information do I need to provide?

You need to specify delivery times, delivery costs and countries to associate this delivery information. You'll submit this information in the Delivery tab of the Products section.

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Delivery time

You'll need to provide information about your delivery time. This includes:

  • Order cut-off time is the time by which customers need to have an order placed to meet your delivery estimates.
  • Handling time is the number of working days needed to process an order before it is dispatched. It normally begins when an order is placed by a customer and ends when a carrier picks up the parcel for delivery.
  • Transit time is the number of working days that it takes for a carrier to deliver a parcel after it has been picked up from your facility.

Delivery cost

You'll also need to tell us about your delivery cost.

Delivery cost covers the delivery carrier cost as well as other costs directly related to delivery. Costs related to delivery might include handling, delivery, dispatch, logistics or carrier fees. You'll submit the delivery cost for a customer's location, not for a business or separate collection point.

Note: A collection point delivery is a service provided by a third-party carrier (not operated by the merchant) where items are delivered to designated pickup locations such as UPS access points, rather than being delivered directly to the customer's address.

Rules by country

  • For Canada only, submit the delivery cost exclusive of taxes.
  • For Finland, Norway and Sweden, you may alternatively submit the delivery cost to a collection point for specific carriers based on country.
    • For Norway and Sweden: PostNord, DHL, Bring, Schenker.
    • For Finland: Posti.fi, DHL, Bring, Schenker, Matkahuolto.
  • Countries that currently allow you to share delivery costs for home and business address or collection point delivery:
    • Argentina*
    • Austria
    • Belgium
    • Chile*
    • Czechia
    • Denmark
    • Germany
    • Greece
    • Hungary
    • Iceland
    • Italy
    • France
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Romania
    • Slovakia
    • Spain
    • United Kingdom
  • For Argentina and Chile, you may alternatively submit the delivery cost to a collection point or a shop for in-store collection.

If you deliver across borders

  • In this case, you normally incur additional costs such as customs, duties or import tax. Don't include such costs unless the delivery provider is fully responsible for the handling of goods through customs and the cost is included under a delivery term on your website. Delivery should also include insurance costs related to any of the terms above.
Note: Learn more on how to dispatch to South Korea.

You can also submit delivery information with your product data.

When there are delivery cost values in your product data, the item-level delivery information will override the account-level value for that product. Handling and transit times configured at the account level will be ignored even if those values aren't included in your product data.

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