Manage your shipping settings

How to fix: Wrong shipping (abuse of network)

Fix all account-level policy issues, keep all products in your account, and then wait for Google to review your account

In this article


Reasons why the issue is happening

Your account has been suspended for providing wrong shipping information.

  • Google has detected that you or a user of your account unfairly bypassed an account review.
  • Circumventing a review for wrong shipping information is considered a violation of Google’s “Abuse of Network” policy and can lead to a gap in necessary enforcements.
  • Violation of this policy can lead to a bad user experience.
For example, if you significantly reduce your Merchant Center product count before a review and then upload the missing products shortly after receiving account approval, this could cause a gap in enforcement and result in account suspension.

How to fix this issue

To resolve this account-level policy issue:

Step 1 Keep all your products in your account.

Step 2 Fix the products where the shipping information in your product data doesn’t match the landing pages.

Step 3 Ensure that the products comply with Google’s Shopping policies and requirements and don’t engage in any practices that attempt to circumvent or interfere with Google’s review systems and processes.

Note that any attempt to circumvent data quality reviews violates the “Abuse of Network” policy. This includes, but is not limited to, manipulating product data or site content in order to bypass checks. Learn more about Abuse of the network.


Next steps

Wait for Google to review your account. If your account is in a warning period, no request for review is needed. Google will review the account 7 days after the initial warning date and again anytime within the next year.

If your account has already been suspended, the review can only be requested 28 days after the suspension date. For more assistance, contact us.

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