If the content that you submit in Merchant Center doesn't meet the product ratings policy requirements and the product review feeds data specifications, individual reviews or all reviews may be subject to disapproval which may prevent your reviews from showing on Google.
In some instances, you may need to request a review of the disapproved content to resolve the issue. If available, the option to request a review will show on the review detail page.
- If you believe that our findings are an error, select Request review and select I disagree with the issue.
- Contact us for support If you’re uncertain about the issue or about how to proceed.
Google wants you and your business to be successful. The following are some things to bear in mind when requesting a review.
Notifications
The review may take up to five working days to complete. The status of your review will be reflected in Merchant Center.
Your review request will have one of the following statuses:
- Under review
- Request not approved
- Request approved (the issue will disappear from the item)
Details of when you requested the review will also appear in Merchant Center.
Disagreeing with the issue
Google has the responsibility to protect customers and we take violations of our policies seriously. If you believe the issue applied to your content is a mistake, you can appeal the violation by clicking Request review and I disagree with the violation.
Before you disagree with the issue, make sure that you understand the policy and can support the request. We want to provide a safe and trustworthy ecosystem for customers, and we may need more information.
In Merchant Center
Individual review-level issues
- You can view individual reviews on the Product reviews overview page or click 'View diagnostics' to view specific reviews grouped by issue.
- Click the ‘Review snippet’ for an individual review to view the individual review details
- Under ‘Review issues’, click Request review.
- Select if you’ve fixed your issue or if you disagree with the issue.
- Make sure that you review the policies related to your review disapproval and select an option only if it applies to your content
- Select Request review.
- In the case of a successful review the issue will disappear from the item.
Through email notification
Account-level issues
- During onboarding and periodic content reviews, we may discover issues that will cause all your reviews to be blocked. When this happens, you’ll receive an email detailing the issue and the fix required.
- If you understand the issue and have fixed it, reply to the email with this information so that we can confirm the issue has been resolved.
- If you disagree with the issue, the email that you receive will provide instructions on how to appeal the decision.
- In the case of a successful fix or review, you’ll be notified via email.