This article explains various reasons why Store pickup setups, like pickup today and pickup later, are rejected by Google and what you can do to resolve the issues.
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Pickup today rejection reasons
Your product landing page or checkout flow doesn’t provide an option to place an order for pickup
Your product landing pages or checkout flow doesn’t provide an option to place an order to pickup today. Add a pickup today option to your product landing pages or in your checkout flow so customers can buy or reserve online and pick up the product in store the same or next day.
Your product landing page and checkout flow don’t provide store pickup availability
Your product landing pages and checkout flow don’t provide store pickup availability. Add a store selector with the ability to show store pickup availability:
- Pickup today availability can be displayed after clicking on a link, for example, 'check local availability', or after submitting a postal code or address.
- Store selection for pickup can occur in your checkout flow after a user has added an item to their cart.
- After a user clicks or inputs the required information, your site must display an item’s required pickup SLA (“same day” or “next day pickup”) as well as the optional available pickup methods (“reserve online” or “buy online”) as needed. SLA refers to the expected timeframe within which an order placed online for "pickup later" at a store should be ready for the customer to collect.You must also display the location of the local store.
Your sample product page doesn't provide users the option to check a product’s pickup availability at different store locations
Your product landing pages don’t provide customers the option to check a product’s pickup availability at various store locations. Add a store selector to your product landing pages or checkout flow so customers can view where they can pick up the product.
You haven’t submitted the required attributes in your primary data source or local products inventory data source
Your primary and product inventory data sources don’t contain required attributes for the pickup today feature. Review the required attributes for pickup today and add these values to your data source. Values for pickup SLA
[pickup_SLA] must be submitted, as well as values for pickup method
[pickup_method] as needed, in either your primary data source or product inventory data. Learn more
about the required attributes for pickup today.
Re-submit your pickup today example URL for review:
In your Merchant Center account, the Setting & tools icon ![Tools and setting menu icon [Gear]](//storage.googleapis.com/support-kms-prod/vyDyoYvlunmkVyVjH9CZTw60xwyZpzKoWuPC)
, then select Add-ons.
Select Active.
In the “Local inventory ads” card, click Show me.
Click Show me next to the country you want to set it up.
Select “Your pickup experience (Optional)”.
Select Customers can pick them up on the same or next day.
Add a URL that shows a product page pickup information.
Click Request review.
Pickup later rejection reasons
Your website shows no option to place an order for pickup
Your product landing page or checkout flow doesn’t provide an option to place an order to pick up later. Add a pickup option to your product landing pages or in your checkout flow.
Your website is missing a store pickup SLA
After a user clicks or inputs the required information, your site must display an item’s pickup SLA . The SLA refers to the expected timeframe within which an order placed online for "pickup later" at a store should be ready for the customer to collect. You must also display the location of the local store.
Add missing store selector for pickup later
Your product landing pages don’t provide users the option to check a product’s pickup availability at various store locations. Add a store selector to your product landing pages or checkout flow.
Add missing attributes for pickup later
Your primary and product inventory data sources don't contain the required attributes for the pickup later feature. Review the required attributes for pickup later with product data or
pickup later with in-store inventory data.
Missing price: Add your product’s omnichannel price to your product landing pages
Your example product landing page doesn’t contain an omnichannel price for your product. Add the price of your products to your product landing pages. For a more detailed overview of what constitutes a misrepresentation, consult our
misrepresentation policy.
A payment wall is blocking pickup later availability for customers
Customers should be able to view the available fulfillment options without having to enter their payment information. Remove this requirement from your website. For a more detailed overview of what constitutes a misrepresentation, consult our
misrepresentation policy.
Re-submit your pickup later example URL for review:
In your Merchant Center account, the Setting & tools icon , then select Add-ons.
Select Active.
In the “Local inventory ads” card, click Show me.
Click Show me next to the country you want to set it up.
Select “Your pickup experience (Optional)”.
Select Customers can pick them up later at a store.
Add a URL that shows a product page pickup information.
Click Request review.
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