In this article
Why this issue is happening
A return policy label could not be found in your product feed in the Merchant Center.
If you want to apply a return policy to a specific product or type of product, you need to create a return policy label in your Merchant Center account. If you attempt to apply a return policy and a corresponding return policy label [return_policy_label] attribute is not found in your Merchant Center account, your default return policy will be applied, which could affect the shipping costs as well as the performance of your product.
Note: Make sure you enable this new return policy by using the return policy label [return_policy_label] attribute and applying it to your products.
How to fix your issue
To resolve this issue, create a new return policy label in Merchant Center, or if you wish to apply the default return policy, remove the current return policy label from the product in your feed.
Go to Shipping & Returns in the Merchant Center, then select the Return Policies tab.
On the Return policies tab, click the Add return policy button.
Go through the creation flow and make sure to provide the following if applicable:
- The return policy name and label, as well as the return window
- Customer return fees (for example, “Does not fit” or “Ordered wrong item”), which indicate when the return cost is the responsibility of the customer. If you do not specify any reasons, or if the reason for the return is not included among the reasons specified, you will be responsible for the cost of the return.
- Set a seasonal override for products that are ordered within a specific time range and for which there is an exception to the standard return policy.
Once you’ve created your new return policy, make sure you enable this new return policy by using the return policy label
[return_policy_label] attribute and applying it to your products.
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.
Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.